A new business proposition and new market is formed and it required new and expensive workforce for operations. The group CXOs are also responsible to provide for the new business.
STAR Stories Indi
National smart ticketing programme (UK rail industry)
The UK government’s Department for Transport initiated and funded a national programme to introduce smart cards for rail retail and travel across England and Wales (and integrated with Scotland’s smart card scheme).
Change approach as an integrated part of continuous improvement
A global manufacturing client delivering a vast amount of large scale transition, transformational and continuous improvement projects annually in the £Ms. Lacked consistency in delivery methods, embedding change, and struggled to demonstrate benefit realisation and justify the high costs.
Enhancing Efficiency through Process Automation & Finance Transformation
A Financial Director (FD) of a large insurance company required a comprehensive evaluation of finance processes across the business. The aim was to identify areas for improvement and create a roadmap for implementing the recommended changes.
Recovery of Stalled D365 CRM and Adobe Campaign Implementation for Major Housing Charity
Shelter, a major UK housing charity, had a stalled D365 CRM CE and Adobe Campaign Marketing implementation that had lost momentum, governance and stakeholder confidence. The programme covered Donors, Fundraising and Events functions and carried a fixed go-live deadline. The MSP supplier relationship had deteriorated and internal stakeholder engagement had broken down. A large scale...
Successful Recovery and Closure of Stalled PFI Property Management Contract – 4,000 Properties, Fixed Deadline
Islington Borough Council needed to close a complex Private Finance Initiative (PFI) Property Management Contract covering 4,000 properties with 16 years of legacy data across 40+ data sources. The programme was stalled — insufficient programme management expertise, technical gaps in the internal team and inadequate supplier engagement had put the fixed contractual go-live deadline at...
Big Data Digital Business Transformation
The client, a multinational insurance company, the largest general insurer and a leading life and pensions provider wanted to deploy big data using Hadoop as the platform to process and store large volumes of data thereby enabling predictive analysis, scalability, improvement of operations, better customer service, creation personalized marketing campaigns, cost-saving and ultimately increase revenue...
Military grade national infrastructure resilience planning – Operation Brock
National highways client company instructed by government shareholder to accelerate plans for major resilience projects in Kent. Described as the most politically contentious projects of their time due to Brexit.
Organizational Culture Transformation – The restaurant conundrum
I did a cultural transformation project for an entrepreneurial company with around 1600 employees. They were struggling with employee turnover and induction processes.
Building A Fintech Startup
In the rapidly changing banking landscape, dominated by emerging fintech trends, LQID embarked on a mission. They aimed to redefine banking by balancing digital convenience with human-centric experiences. With an aspiration to grow assets to GBP1.9bn and acquire over 550k+ customers in five years, they aimed to carve a significant niche in the retail banking...
