A Data Analytics start-up required a re-structuring of tech and non-tech operations to set themselves ready for a SOC 2 Type 2 audit and aim to receive an attestation report that leadership could then use in conversations with potential customers as well as investors. The challenge presented was to keep the organisation flat, without having...
STAR Stories Indi
Product Management Transformation and ISO-27001/SOC 2 Operational Compliance
A small Fintech required change in the way they were developing their products and solutions since moving from exclusively providing Open Banking Payments APIs, to adding to their portfolio front-end solutions in the form and shape of Mobile Payments Apps (integrated with their existing APIs), obviously supporting both iOS and Android platforms. At the same...
Sales transformation for hospitality staffing platform
The CEO needed an interim growth lead to support with a sales transformation in the build-up to peak demand season.
Sales transformation for hospitality staffing platform
The CEO needed an interim growth lead to support with a sales transformation in the build-up to peak demand season.
Facilitation
Human Resource – Facilitation – to creatively, with meaning for longer term strategy, deliver and use individual assessment results in team setting, focused on acceptance of differences, balance of team strengths, with growth in positivity for strategic planning in the HR team.
Head of Transformation Programme at DWP
It was recognised that many areas of technology within the DWP were no longer fit for purpose with a resulting major impact on productivity. An extensive programme of change was required. I was asked to lead this programme.
CRM in the Energy sector for Atos
While managing the CRM practice for Atos we were successful in being appointed to implement a CRM system for a very large, world wide, energy company.
BI/MI at the University of Manchester
The University of Manchester had not invested in its BI/MI capability for a very long time. As a result, information for staff – both academic and operational, was of very poor quality, despite there being over 2000 reports in existence . In addition, the existing technology was incapable of any degree of sophisticated analysis or...
Digital Transformation at University of Manchester
Students and staff have high expectations of the technology that the university should provide. The reality was often disappointing. In particular, students had much better technology on their phones than the university was providing and staff costs were high through poor process and manual activity.
Scaling with CRM: Pivoting for Growth
Upon being informed by the CEO about a necessity to simplify their database for scalability to meet growth plans, the VC conducted a review. They remained partially convinced. My organisation, as recommended by the VC, stepped in for a consultation. Within a brief conversation, it was evident that a comprehensive review was essential. The discovery...
