A newly onboarded member to the HiveMind Network expressed feelings of overwhelm due to unfamiliarity with the platform and uncertainty about maximising the benefits of their membership.

The objective was to provide personalised guidance to the new member, ensuring they grasped the platform’s functionalities, connected with pertinent groups, and felt poised to actively participate in the community.

Immediate action involved reaching out to the newcomer with a reassuring welcome message, coupled with an invitation to a bi-weekly onboarding call tailored for newcomers. This call furnished a detailed walkthrough of the platform’s features and essential resources. A deep dive into the member’s professional trajectory, aspirations, and interests facilitated a bespoke orientation. Key outcomes of this interaction were introducing the member to germane groups, forging connections with fellow members with shared interests, offering insights on crafting an influential profile, and motivating them to be a part of imminent events and deliberations.

Transforming initial hesitations into proactive engagement, the member became adept at utilising the platform’s features. They not only enriched group discussions but also became a regular at community events and collaborated on diverse projects. This journey from initial trepidation to being a significant community contributor was a testament to the success of the orientation process, leading to the member both imparting and deriving value from the HiveMind Network.

• Accessibility
• collaboration
• help desk

• Organisational Agility & Effectiveness

• Education