The CIO had a failing supplier relationship and major dissatisfaction for key stakeholders on the quality of customer experience.
STAR Stories Indi
Data Warehouse
It’s not everyday we get a request for help, but as this client of ours had been let down, we couldn’t resist. One of the prominent members of staff remembered working with us in a previous role, and chose us to help them build a data warehouse in a fortnight.
Revitalising Tech Integration for Targeted Growth
A PE-backed Infrastructure-as-a-Service client had invested in NetSuite and Service Now but wasn’t maximising their potential. This ineffective utilisation hampered their growth plans and created a dependency on manual operations.
Programme Rollout Support Team
Healthsystem was converting their EHR and needed go-live support for their operational departments to streamline adoption.
Beyond Limits: Unleashing empowering innovation to transform performance
Our organization underwent a significant transformation as we transitioned to adopting a new Target Operating Model (TOM) centred around digital sourcing. Despite this shift, its metric remained stagnant at 35% for an entire year, despite executive leadership continuously urging improvement.
IPO / Carve out for a Holiday Company
Engaged with TripAdvisor to deliver the Viator IPO / Carve-Out and outsourcing of product design, architecture and development to reduce product development and architectural costs. Built the business case and benefit realisation case Reduced the overheads by transitioning the service offering and product to an outsourced shared services saving $25m (over 5-years) justifying the IPO...
TRANSFORMATION TO A SELF-ORGANIZING, FULLY REMOTE TEAM
CONTEXT: A large company within the financial sector realized that their silos were preventing them from keeping pace with the industry, but more importantly rendering them unable to respond to changes in laws that were coming in a year. The goal was to work in teams as opposed to silos but this was a completely...
Streamlined Global Finance Operations: 15% Headcount Reduction and Enhanced Reporting Consistency
A renowned global risk and assurance service provider was planning a transition towards a customer-centric model. The envisioned transformation involved standardising roles, processes, tools, and operations across all locations and units. The ambition extended from contract initiation to billing, collections, and reporting. A key part of this transformation was the deployment of a new finance...
Enhanced Efficiency and Value-Add: Global Finance Transformation for a Leading Publisher
A renowned global publisher had a finance team distributed across multiple locations, with over 300 members. The objective was to transition from the current Divisional structure to a global structure, accompanied by an updated business case for a pending SAP Hana upgrade.
Coaching people with really tough jobs
The United Nations World Food Programme feeds people in the poorest countries. The Country Managers work in tough conditions, often under attack from rebels, buying and storing food under tight security, working in conditions which are physically challenging and sometimes dangerous. They spend their time negotiating funding from governments and recruiting, training and managing staff....
