The CEO needed an interim growth lead to support with a sales transformation in the build-up to peak demand season.
STAR Stories Indi
Facilitation
Human Resource – Facilitation – to creatively, with meaning for longer term strategy, deliver and use individual assessment results in team setting, focused on acceptance of differences, balance of team strengths, with growth in positivity for strategic planning in the HR team.
Head of Transformation Programme at DWP
It was recognised that many areas of technology within the DWP were no longer fit for purpose with a resulting major impact on productivity. An extensive programme of change was required. I was asked to lead this programme.
CRM in the Energy sector for Atos
While managing the CRM practice for Atos we were successful in being appointed to implement a CRM system for a very large, world wide, energy company.
BI/MI at the University of Manchester
The University of Manchester had not invested in its BI/MI capability for a very long time. As a result, information for staff – both academic and operational, was of very poor quality, despite there being over 2000 reports in existence . In addition, the existing technology was incapable of any degree of sophisticated analysis or...
Digital Transformation at University of Manchester
Students and staff have high expectations of the technology that the university should provide. The reality was often disappointing. In particular, students had much better technology on their phones than the university was providing and staff costs were high through poor process and manual activity.
Scaling with CRM: Pivoting for Growth
Upon being informed by the CEO about a necessity to simplify their database for scalability to meet growth plans, the VC conducted a review. They remained partially convinced. My organisation, as recommended by the VC, stepped in for a consultation. Within a brief conversation, it was evident that a comprehensive review was essential. The discovery...
Digital Transformation Project at DWP
A 180 degree change in IT strategy in Central Government resulted in the decision to stop the outsourcing of IT and instead to bring everything in-house. This included the development of new services as much as possible using in-house staff and the introduction of the Agile methodology. It also meant more competitive tendering for additional...
Setting up a Centre of Excellence
My client CIO had decided to implement an ERP solution and needed an enduring support function. I had been recommended by one of his Senior Leadership Team.
Target Operating Model changes
It was deemed by the C-Suite that the current operating model for IT was not fit for purpose, This was also fuelled by part of the group being sold which removed capability from the IT team and the need to ensure a fit for purpose global 24×7 service was in place.
