Innovation for a technological consultancy
The Situation
The client is a traditional technically based consultancy. The problem they had was that their offering was based on simply improving their customers operations by simply implementing new methods. Typically, helping the client to push their staff to achieve higher targets through efficiency and technology.
This organisation realised that simply doing this often did not ‘fix’ the problem. It kept reappearing. The causes were elsewhere and they wanted to help their clients uncover these causes and deal with the complexity of the wicked problems they faced.
The Task
This consultancy realised that they had to do two things; train up their operational staff to equip them with new methods and skills. And they had to develop new business opportunities to take to their markets.
My task was to understand and deliver training for their staff. And to assist their leadership in taking their customers through causal analysis to discover and remedy the root causes of their issues.
The Action / Approach
Several training sessions were implemented, to various groups. These sessions were developed for specific operational needs. In particular I help to develop key internal people what would themselves lead this within their organisation.
I set up long term mentoring of different levels of the organisation, and in mentoring consultants in specific on the job client situations. In some cases leading the work with their clients.
The Result
All of the consultants were developed, and some to a higher degree than others. We developed an expert led group that would lead this work internally. They were able to begin to offer alternative solutions to their clients, and undertake a new style of consultancy that developed into a new service offering, with a higher value than they were experiencing before.
