Group-wide Finance transformation portfolio for a leading Hospitality client with improved operational processes & digital ERP solutions
The Situation
- The Restaurant Group wished to consolidate & improve their group Finance services operations across the group incl. setup of best practices across Financial management, costs tracking, payment & reporting processes
- To enable the above a suite of new ERP solutions was procured which would be implemented to replace the current Finance ERP systems & solutions with all teams moving across to these solutions
The Task
- Identify, design & deliver improved group Finance management services & operational processes along with a replacement suite of ERP solutions (MS D365 ERP, MediusFlow, Adra Matcher)
- Manage a portfolio of projects to design & deliver the above requirements incl. re-usable delivery processes & plans to manage the integration of other Finance services within the group
The Action / Approach
- Established programme, project & delivery structures & governance
- Worked closely with business, IT & supplier teams to identify, quantity & prioritise service problems, design & deliver improved business processes to resolve these incl. better connected processes, comms & systems with bar/restaurant Point of Sale (PoS), stock & inventory systems
- Worked closely with IT & supplier teams to design, develop & deliver customised ERP solutions to enable the above processes incl. data update & cleansing from current ERP systems
- Worked closely with all teams to ensure the above operational processes & ERP solutions could be easily reused to migrate & integrate other acquired Finance business entities
- Worked with Management teams to setup business cases with benefits & savings; managed 3rd party IT service providers, change management, training & testing activities
The Result
- Delivered a group wide centralised Finance services digital (SaaS) ERP solution with best practice processes which could be reused to migrate & integrate other Finance entities
- Migrated the TRG Group, Leisure/Concessions & Wagamama business entities to the above solutions incl. Finance teams (finance management services) & several non-Finance teams (invoices, POs & reporting)
- The above resulted in improved delivery & efficiency of group Finance services (↑25%) as well as better connected & improved relationships between Finance support teams & internal clients
- Better connected systems with cleaner data resulted in improved Finance management services across sales, stock/inventory, cash & trading management services & improved reporting output
- Migrated an acquired new business (Barburrito) into the group Finance services solutions
Focus In On: Responsible for Project and Programme Delivery
New Areas of Value:
Ability to clearly demonstrate value to the business
Greater acceptance of change – quicker to implement new changes
Better support of business directives
Improved project estimation and delivery capability (right first time)
Increased credibility with and confidence from across the business
Higher delivery efficiency and effectiveness from clarity around process performance
Improvements around:
Lack of subject matter expertise and experience
Lack of clarity or understanding on operational readiness requirements
Weak project prioritisation, approval, compliance and sponsorship
Poor communication of requirements, progress and expectations
Unclear or immature business strategy
