Delivered the design & setup of a group-wide IT eCommerce transformation portfolio incl. improved operational processes & new eCommerce digital trading solutions
The Situation
- An Investment management client (Cairngorm Capital) acquired a number of Merchant trading clients (B2B & B2C) which they wished to integrate into a single eCommerce trading solution
- To enable the above a group-wide eCommerce digital solution was procured to migrate the acquired businesses which were to be supplemented by centralised operational processes
The Task
- Identify, design & deliver centralised eCommerce digital trading services & operational processes along with a suite of eCommerce solutions (Magento, Kerridge Inventory, Plytix PIM, Stripe On-line Payment) which could be re-used to migrate & integrate other acquisitions
- Manage a portfolio of projects to design & deliver the above requirements incl. re-usable delivery processes & plans to manage the delivery of other acquisitions
The Action / Approach
- Established programme, project & delivery structures & governance
- Managed design & setup of improved, better connected & reusable best practice on-line trading processes with automated workflows, data collection, reporting & support processes
- Worked closely with IT & supplier teams to design, develop & deliver the eCommerce solutions with data imports from stock & inventory systems incl. data update/cleansing activities
- Worked closely with business & IT teams to design, develop & deliver improved & customised new websites for the acquired merchant traders for their clients to purchase & track products
- Worked closely with all teams to ensure the above operational processes & eCommerce solutions could be easily reused to migrate & integrate other acquired business entities
- Managed 3rd party IT service providers, change management, training & testing activities
The Result
- Delivered a group wide efficient & centralised eCommerce digital solution with on-line trading services & best practice processes which could be re-used to migrate & integrate other acquisitions
- Migrated 2 acquired trading clients (RBG, G&S) with migration approaches & plans agreed for 3 other clients which were to be managed via internal teams
- Improved the performance, stability/uptime, & flexibility of the eCommerce digital solutions, incl. on-line trading websites, with scalable SaaS cloud solutions
- This resulted in improved, better connected on-line trading services with improved relationships between support teams & customers, leading to increases in future sales potential
- Setup of customer portals, with up-to-date data, enabled customers to be self-sufficient in generating & tracking on-line purchases & deliveries which reduced staff support time
Focus In On: Responsible for Project and Programme Delivery
New Areas of Value:
Ability to clearly demonstrate value to the business
Increased credibility with and confidence from across the business
Higher delivery efficiency and effectiveness from clarity around process performance
Improved project estimation and delivery capability (right first time)
Improved customer and colleague service and satisfaction
Greater acceptance of change – quicker to implement new changes
Better support of business directives
Improvements around:
Lack of subject matter expertise and experience
Lack of clarity or understanding on operational readiness requirements
Weak project prioritisation, approval, compliance and sponsorship
Lack of appropriate collaboration tools and ways of working
Poor communication of requirements, progress and expectations
Disruption from business restructure or reprioritisations
