Situation: A Partnership Deal had stalled between a global professional services firm and a global telecoms client as they were uncertain how our two organisations could work together effectively in a new domain (healthcare industry vertical) and what types of connected healthcare propositions we would jointly take to market. I received the call to help...
Design, build, and launch of UK’s first mobile-first bank
Situation: The parent company of a UK regional Bank wanted to divest the business, but had no growth story, a declining customer base, and seriously needed to modernise the business. They wanted to launch a new current account to attract a younger generation of customers.
Digital Strategy, IIED
The COO of IIED needed to align stakeholders on a compelling technology strategy that both charts a clear multi-year roadmap and positions the organisation to be responsive to disruptive technological change
Operational change in a Creative agency setting
I was asked to join the board of a WPP owned creative / digital agency as their Creative Services Director responsible for production and ways of working in the agency.
Digital transformation of Audi Cam into an eCommerce platform
The Managing Director of Volkswagen Group UK instructed the Audi retail network to offer customers the choice to spread the cost of any vehicle repair work across a number of interest-free instalments or to pay straight away if preferred and with or without pre-agreed costs, directly within their personalised Audi Cam. These options built on...
Transforming Healthcare Relationship Management Using salesforce CRM
This project aims to deliver an imperative way to streamline patient management processes. The Organization decides to leverage Salesforce Service Cloud to enhance patient engagement and build a comprehensive dashboard for tracking patient appointments. Some of the major problems that bore the solution was to Identify challenges in patient management within the healthcare industry, including...
Streamlining B2B Data Duplication
I worked within an industry of an IT solutions provider catering to B2B services, there was a demand from business users for a robust solution to efficiently duplicate client records and associated project documents. The goal was to accelerate the onboarding process for new clients with similar business model.
Data Analytics Transformation Program
An IT services business was operating multiple operational support platforms across Sales and Marketing, Managed Services, Professional Services, Human Resources Management and Billing & Finance
Large Scale CRM and ERP Transformation Programme
An IT managed service business specializing in data networks and hosting solutions needed to transition operations from multiple software tools to a single enterprise resource management platform to streamline business operations and facilitate growth.
IT Services Business Transformation
An IT services business was struggling to grow sales and revenue to maximise shareholder value. It urgently needed to modernise its product portfolio and service capabilities to shift emphasis from its traditional project delivery to managed services to improve its recurring revenues ratio. This required a wholesale refresh of its “go to market” and operational...
