An IT managed service business specializing in data networks and hosting solutions needed to transition operations from multiple software tools to a single enterprise resource management platform to streamline business operations and facilitate growth.

Prepare Business Case and Secure Transformation Funding from Executive Board

• Develop Functional Requirements Documentation – Product Catalogue, Sales & Marketing Automation, Managed Services Contract Management, Professional Services Delivery, Asset Management, Billing, Purchasing, Financial Accounting, Tax and Banking, Management Information Dashboard & Reports, Customer Experience Portal
• Select Software Vendor – Netsuite
• Build Transformation Team – Functional Consultants, Developers, Data Transformation Specialist, Departmental Stakeholders
• Provide Executive Sponsorship and Liaise with Executive Board
• Project Manage Implementation

Business successfully transitioned from a number of disparate support systems and spreadsheets to a single operational platform over a period of 6 months

• digital transformation
• Business Change Management & Communication
• business and it operational processes
• Business Case

• Digital Enablement

• Technology