When I joined the software company, there was significant frustration with Product Development. Projects were typically running 3 – 4x the original estimate and no software had been released for over a year. This meant the business was investing £100,000’s a year and not gaining any return on that investment in the form of growth...
Transforming Healthcare Relationship Management Using salesforce CRM
This project aims to deliver an imperative way to streamline patient management processes. The Organization decides to leverage Salesforce Service Cloud to enhance patient engagement and build a comprehensive dashboard for tracking patient appointments. Some of the major problems that bore the solution was to Identify challenges in patient management within the healthcare industry, including...
Data Analytics Transformation Program
An IT services business was operating multiple operational support platforms across Sales and Marketing, Managed Services, Professional Services, Human Resources Management and Billing & Finance
Large Scale CRM and ERP Transformation Programme
An IT managed service business specializing in data networks and hosting solutions needed to transition operations from multiple software tools to a single enterprise resource management platform to streamline business operations and facilitate growth.
IT Services Business Transformation
An IT services business was struggling to grow sales and revenue to maximise shareholder value. It urgently needed to modernise its product portfolio and service capabilities to shift emphasis from its traditional project delivery to managed services to improve its recurring revenues ratio. This required a wholesale refresh of its “go to market” and operational...
Large Scale Data Centre Transformation Programme
A large IT services MSP had grown via acquisition, resulting in data centre footprints spanning 7 facilities across the UK. To realise synergy savings, a plan was devised to close 5 of these data centres and consolidate down to just 2 strategic facilities in London and Birmingham resulting in an annual operating saving of £2.5M.
Change Readiness Diagnostic & Plan (Prosci Methodology)
Worked as Change Advisor/Consultant for a SaaS company that provides profit and margin improvement software to manufacturing companies with complex product portfolios. For the software to be utilised effectively, it required a significant amount of behaviour change by the Sales organisation as the way customers were segmented was very different and the emphasis shifted from...
Optimising Operations: Securing Success Through Operational Improvements for Contract Extension
Customer demanding operational improvements in return for a five year contract extension.
Global Finance Transformation enabled by SAP S/4 HANA implementation
This major Consulting Firm undertook a programme to further transform their finance function: improving financial controls; freeing up capacity; elevating Finance colleagues to focus on better business partnering and providing insight to the business.
