Business Turnaround – Strategic operating model analysis, redsign, and transformation

Situation: The Offshore division of an exploration and production company had lost $1bn on a single well and the Group CEO wanted to hold someone accountable (his actual words were, “I want someone’s head on a spike!”). There was a lot of tension between the parent organisation and the offshore organisation and the business was...

Skills:

Strategy Development & Implementation TOM (Target Operating Model) stakeholder management project turnaround executive development process improvement Project governance Corporate Governance Leadership Coaching
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Set up multi-year partnership with a client in a new industry vertical

Situation: A Partnership Deal had stalled between a global professional services firm and a global telecoms client as they were uncertain how our two organisations could work together effectively in a new domain (healthcare industry vertical) and what types of connected healthcare propositions we would jointly take to market. I received the call to help...

Skills:

Business Development Value Proposition Design Partnerships Development Stakeholder Engagement Business transformation agile delivery Team Leadership
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Design, build, and launch of UK’s first mobile-first bank

Situation: The parent company of a UK regional Bank wanted to divest the business, but had no growth story, a declining customer base, and seriously needed to modernise the business. They wanted to launch a new current account to attract a younger generation of customers.

Skills:

Value Proposition Design agile delivery customer experience strategy Co-creation Business Case Qualitative Research User Research user requirements Business Model Design
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Digital transformation of Audi Cam into an eCommerce platform

The Managing Director of Volkswagen Group UK instructed the Audi retail network to offer customers the choice to spread the cost of any vehicle repair work across a number of interest-free instalments or to pay straight away if preferred and with or without pre-agreed costs, directly within their personalised Audi Cam. These options built on...

Skills:

digital Change eCommerce agile integration user experience transformation
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From overrunning by 400% to predictable delivery

When I joined the software company, there was significant frustration with Product Development. Projects were typically running 3 – 4x the original estimate and no software had been released for over a year.  This meant the business was investing £100,000’s a year and not gaining any return on that investment in the form of growth...

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Transforming Healthcare Relationship Management Using salesforce CRM

This project aims to deliver an imperative way to streamline patient management processes. The Organization decides to leverage Salesforce Service Cloud to enhance patient engagement and build a comprehensive dashboard for tracking patient appointments. Some of the major problems that bore the solution was to Identify challenges in patient management within the healthcare industry, including...

Skills:

process mapping process automation process improvement agile delivery SalesForce Administration business analysis
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Data Analytics Transformation Program

An IT services business was operating multiple operational support platforms across Sales and Marketing, Managed Services, Professional Services, Human Resources Management and Billing & Finance

Skills:

Data Analysis Management Information & KPI's
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Large Scale CRM and ERP Transformation Programme

An IT managed service business specializing in data networks and hosting solutions needed to transition operations from multiple software tools to a single enterprise resource management platform to streamline business operations and facilitate growth.

Skills:

digital transformation Business Change Management & Communication business and it operational processes Business Case
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IT Services Business Transformation

An IT services business was struggling to grow sales and revenue to maximise shareholder value. It urgently needed to modernise its product portfolio and service capabilities to shift emphasis from its traditional project delivery to managed services to improve its recurring revenues ratio. This required a wholesale refresh of its “go to market” and operational...

Skills:

Business transformation programme director Recruiting Team Leadership Business Strategy
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