For the CFO and Buying & Merchandising Director he was requested to undertake an initial feasibility study and RFP for the adoption of COTS to bring about a common way of working for the Italian buyers and merchandisers of this fashion retailer. He was the chosen consultant to provide Solution Architecture & Programme Management on...
CRM Solution Programme Delivery & Change Manager for a global consumer packaged goods supply chain
British Amercian Tobacco’s (BAT) Head of AME regional supply chain management needed an interim Solution Programme Delivery & Change Manager for a new business process and solution implementation. The role focused on the implementation of a customer complaints and resolution information solution. BAT were to capture requirements during a discovery and then design and implement...
Enterprise Architecture strategy study for a Blood and Transplant Supply Chain
In early 2015, NHS Blood and Transplant (NHSBT) faced significant challenges due to an aging core IT system (“Pulse”) that supported its national blood supply chain. The system had become a risk due to its reliance on a single supplier and its limited ability to support modern digital capabilities. As part of a wider digital...
Consumer Electronics & Electricals – Merchandise Planning & Execution Transformation – Programme Architecture
The Commercial Systems Transitional Senior Programme Manager and Head of Architecture & Design Director for Dixons Carphone plc needed Enterprise solutions architecture from an experienced advanced retail planning systems practitioner. Following the merger of Dixons and Carphone Warehouse (now Currys plc), the newly formed FTSE100 retailer faced major challenges integrating disparate systems and processes across...
National Quebec’s food label business process redesign
The project involves strategically redesigning Aliments du Québec’s operational processes, integrating advanced digital tools to enhance efficiency, traceability, and customer experience. The objective is to future-proof operations, aligning with evolving market expectations for sustainability, transparency, and rapid adaptability by 2025.
TalkTalk COVID reaction
TalkTalk was developing a new customer journey to enable Full Fibre to the Premises (FTTP) installation. The project had multiple dependencies, including a high-profile, multi-million marketing campaign. Then, the COVID-19 pandemic struck, creating significant challenges for the team and the project’s delivery.
EDF Kraken Transformation
EDF was spending £40M annually to maintain SAP, resulting in high operational costs and a lack of competitiveness in a price-sensitive market. They struggled with recruiting and retaining talented engineers due to the monolithic nature of their systems. The inefficiencies were severely delaying customer-facing updates, with some projects taking years to deliver, bringing the business...
DWP Service Transformation
DWP needed to transform the Pension Credit service, which was outdated and inefficient. The service was purely agent-facing, meaning citizens could only apply via phone or paper mail—both error-prone methods. A 30-year-old legacy application was being decommissioned, costing £5 million annually to maintain and difficult to update.
Strategic IT Review and Digital Transformation in Logistics
A professional services business in the logistics sector experienced rapid growth after introducing a new service, attracting private equity investment. However, the IT function was misaligned with both existing and future business needs, creating operational inefficiencies and strategic gaps. The board required a structured IT review to realign technology with their five-year growth strategy and...
Strategic Data Review in Financial Services
A financial services company was struggling with data management, particularly for information stored outside enterprise applications such as CRM systems. With plans for growth through acquisitions, the organisation aimed to minimise manual intervention in data management and seamlessly integrate acquired data sets. However, a lack of clear data ownership, governance, and taxonomy made effective management...
