Newly hired CTO of a PE-backed, InsureTech-wannabe inherited an IT department that was underperforming the business to the point where outsourcing was being considered. Executives and investors were frustrated at the situation 2 years into the 5 year PE investment cycle.
Securing Online Access: Enhancing Customer Engagement and Reducing Fraud
The Department faced a challenge in improving the online access uptake by millions of customers. There was internal scepticism about the feasibility of a safe approach that would encourage customers to transact more online, thereby driving efficiencies, reducing fraud, and enhancing overall service.
Change approach as an integrated part of continuous improvement
A global manufacturing client delivering a vast amount of large scale transition, transformational and continuous improvement projects annually in the £Ms. Lacked consistency in delivery methods, embedding change, and struggled to demonstrate benefit realisation and justify the high costs.
Enhancing Efficiency through Process Automation & Finance Transformation
A Financial Director (FD) of a large insurance company required a comprehensive evaluation of finance processes across the business. The aim was to identify areas for improvement and create a roadmap for implementing the recommended changes.
Recovery of Stalled D365 CRM and Adobe Campaign Implementation for Major Housing Charity
Shelter, a major UK housing charity, had a stalled D365 CRM CE and Adobe Campaign Marketing implementation that had lost momentum, governance and stakeholder confidence. The programme covered Donors, Fundraising and Events functions and carried a fixed go-live deadline. The MSP supplier relationship had deteriorated and internal stakeholder engagement had broken down. A large scale...
Successful Recovery and Closure of Stalled PFI Property Management Contract – 4,000 Properties, Fixed Deadline
Islington Borough Council needed to close a complex Private Finance Initiative (PFI) Property Management Contract covering 4,000 properties with 16 years of legacy data across 40+ data sources. The programme was stalled — insufficient programme management expertise, technical gaps in the internal team and inadequate supplier engagement had put the fixed contractual go-live deadline at...
Organizational Culture Transformation – The restaurant conundrum
I did a cultural transformation project for an entrepreneurial company with around 1600 employees. They were struggling with employee turnover and induction processes.
Cube121 BELIEVE
How does a Creative Organisation get more creative? Part of Channel 4’s remit is to demonstrate innovation, experimentation and creativity. Additionally it has to exhibit a distinctive character and support the development of people with creative talent.
Procure to Pay Process Engagement
The Procurement & Finance functions were disengaged with a project which entailed installing a case management and ERP system. This prevented the project progressing at the pace desired preventing key strategic deliverables being met.
Challenger transformation
Corporate Executive Board (CEB) had undertaken the first major piece of research into how and why people make purchasing decisions, since Professor Neil Rackham’s research on SPIN selling.
