This national energy supplier had an issue managing customer debt. Individual customer debt could grow either through customer action or through billing systems not being reliably updated with smart meter data. A large team was manually investigating any suspected affected accounts, they had a backlog of thousands of accounts for review at any point in...
Revamping Inventory Management: A Digital Transformation Journey Yielding £400m in Savings
Engaged as a systems integrator on the Control Period’s IT Framework, the company was tasked with the Order and Inventory Management Portfolio of a nationwide spare parts supply management system.
Time-Efficient Transformation: Leadership Coaching for the Busy Entrepreneur
A busy business owner, like many clients, was pressed for time and unable to commit to full, traditional coaching sessions. The challenge was to facilitate meaningful transformation within this limited timeframe.
Organisational Change Journey
The client is a Japan-owned high-street retailer organisation that operates 37 stores across 10 European markets. Their headquarter is in London and the new GM had just created a brand new leadership team, bringing in senior-level expertise from outside the business to help drive a business turnaround, increase profitability and launch a new strategy.
Innovation for a technological consultancy
The client is a traditional technically based consultancy. The problem they had was that their offering was based on simply improving their customers operations by simply implementing new methods. Typically, helping the client to push their staff to achieve higher targets through efficiency and technology. This organisation realised that simply doing this often did not...
MY Epiphany
My Epiphany A Complex Mediation successfully conducted by Anthony Munday Mina Parmar, CEO, Assured HR “In 2020, I was a governor of a school in the London Borough of Harrow. I had been selected as the Chair of the Grievance Panel, because of my significant experience of HR at both a strategic and...
Overcoming Resistance to Change
A shipping company, operating ~200 vessels worldwide, in desperate need to replace redundant legacy technology. Prior introduction of new systems and process improvement failed. Operational Directors fiercely resistant to change.
Communicating the sale of a business to employees
A media client intends to announce the sale of one of their businesses.
Engaging employees in a refreshed business brand
Following internal and external research our Investment Management client was refreshing its brand to act as a business driver and catalyst for change.
Launching a new employee digital workplace
The 20,000 financial services employees across the global client locations were finding it hard and time-consuming to get things done. They were having to log-on to multiple systems and platforms to access the tools they needed to do their jobs, resulting in multiple passwords and mouse clicks.
