GFI Software, a SaaS MSP provider catering to the small to mid market of MSP’s Had neared market saturation and their SaaS business model was becoming unpredictable and revenue growth was falling.
Development and Roll-Out of a Pan-European Services Portfolio.
As part of its European growth strategy, a leading home appliance manufacturer is enhancing its sales and service capabilities to drive positive customer experience and additional revenues from the aftermarket. Key to the success of this strategy is the development and roll-out of a new range of services and an internal infrastructure to support these...
The GC Index® & GCTranslate to improve Business Impact for Individuals, Teams and Organizations
Empowers organizations to drive productivity and achieve results by creating game-changing individuals, teams and cultures...in almost any situation that involves People.
Transitioning to Lean & Agile delivery in a global tech company
SHL’s product delivery approach was unable to support its new digital transformation strategy.
Business Development and Revenue Growth in Aftermarkets
A well-known manufacturer of household appliances wanted to increase its sales of insurance to protect customers against the cost of breakdown or accidental damage. In so doing, it planned to increase its aftermarket revenues and better leverage its investment in its-house repair network.
Customer Centricity and Quality Standards in Contact Centre Operations
A global leader in electrical heating and ventilation solutions was transforming its contact centre operations to provide a consistently high standard of contact handling matched to customer and business needs. As part of this transformation, it remapped its customer journeys and implemented a contact centre quality assurance system.
