I was commissioned to lead a Transformation Programme of Change within the Property & Facilities Management Division for one of the largest City Councils in the UK to realise savings of £5m.
Business Operations Transformation and SOC 2 Operational Compliance
A Data Analytics start-up required a re-structuring of tech and non-tech operations to set themselves ready for a SOC 2 Type 2 audit and aim to receive an attestation report that leadership could then use in conversations with potential customers as well as investors. The challenge presented was to keep the organisation flat, without having...
Turnaround of Business Analysis teams to eradicate delays and improve quality of deliverables to end-customer
In two different organisations I have been brought in to ‘turnaround’ the business analysis / business analyst (BA) teams. On my arrival the BA teams were causing delays of at least 2-3 months to the delivery of change projects due to a lack of quality in analysis output, and the slow pace of work.
Helping a large insurer achieve £30m savings over 5 years by better collaboration between operating units
A large, globally federated healthcare insurer wanted to create internal, ‘repeatable’ capabilities that would achieve the following goals across its country-specific operating units (OUs): (a) reduce the duplication of IT platforms supporting business-critical functions by creating one set of capabilities that can be re-used by multiple OUs (b) accelerate the transfer of knowledge and best...
Project Managing an Org Transformation for Logistics Tech Global Growth
A logistics tech organisation that is a critical supply chain partner for the on-demand food delivery services that we have all come to rely on over the pandemic. The success of the client in the UK is 10x greater than in any other market so the C-Suite wanted to reorganise operational staff to drive for...
Group-wide Finance transformation portfolio for a leading Hospitality client with improved operational processes & digital ERP solutions
The Restaurant Group wished to consolidate & improve their group Finance services operations across the group incl. setup of best practices across Financial management, costs tracking, payment & reporting processes To enable the above a suite of new ERP solutions was procured which would be implemented to replace the current Finance ERP systems & solutions...
Delivered the design & setup of a group-wide IT eCommerce transformation portfolio incl. improved operational processes & new eCommerce digital trading solutions
An Investment management client (Cairngorm Capital) acquired a number of Merchant trading clients (B2B & B2C) which they wished to integrate into a single eCommerce trading solution To enable the above a group-wide eCommerce digital solution was procured to migrate the acquired businesses which were to be supplemented by centralised operational processes
Your Doctor Film and Media
Web App and Data Warehouse urgently required to track Covid testing and send results, with manual sending of result data.
Delivered the design & setup of a group-wide IT service & customer support transformation programme incl. improved operational processes & a replacement ITSM solution
As part of a group-wide IT transformation programme L&Q wished to improve the delivery & overall performance of their IT services support & customer engagement/management services To support the above L&Q procured a new, mobile, web-based SaaS ITSM solution (Cherwell) to replace their current support solutions which was to be implemented as part of this...
