The head of pharmagenetics needed to understand the challenges in designing a new operating model to deploy the new genetic based solutions AstraZeneca was developing targeted medicine’s based on DNA for a range of cancers. This was being developed alongside their traditional drug developments and needed its own R&D sales process’s, payments process’s and diagnostic...
Streamlining Operations: A Multi-Year Journey from Inefficiency to Empowered Decision-Making
The organisation was facing a lack of clarity on decision-making accountability, numerous urgent tasks with no set priorities, and a disconnection between strategy and delivery, leading to inefficiencies.
Innovation Unleashed: Developing a Standardised Innovation Framework for a Global Managed Services Company
A rapidly growing global managed services company was overflowing with ideas for new products, services, alliances, and routes to market. However, the business lacked a centralised or standardised framework for harnessing these ideas and for evaluating, prioritising, developing, and launching them in a consistent manner.
Systemic Mentoring Practice of Financial Shared Service Centre
We had mentoring engagement to conduct a business turnaround, and provided techniques to reshape and revitalize the business. We were mentoring process optimization of Financial Shared Service Centre with ERP (such as SAP, Oracle and more) implementation and roll-out project. The typically centralised processes had been supported by ERP functionality in the central finance system...
Led delivery of a £12.5m Property Rationalisation Transformation Programme involving 5000 staff – Case Study Included
I was asked to lead one of the most challenging, complex Transformation Programmes of change involving New Ways of Working (Culture Change), buildings rationalisation and creation of Community Hubs, for a Local Authority involving, People (over 5000), Place (35 buildings) and Technology (Windows 10, Office 365, Wifi telephony, MFD’s – Training all staff).
Designed a new Corporate Landlord Target Operating Model for a large City Council
I was commissioned to lead a Transformation Programme of Change within the Property & Facilities Management Division for one of the largest City Councils in the UK to realise savings of £5m.
Business Operations Transformation and SOC 2 Operational Compliance
A Data Analytics start-up required a re-structuring of tech and non-tech operations to set themselves ready for a SOC 2 Type 2 audit and aim to receive an attestation report that leadership could then use in conversations with potential customers as well as investors. The challenge presented was to keep the organisation flat, without having...
Turnaround of Business Analysis teams to eradicate delays and improve quality of deliverables to end-customer
In two different organisations I have been brought in to ‘turnaround’ the business analysis / business analyst (BA) teams. On my arrival the BA teams were causing delays of at least 2-3 months to the delivery of change projects due to a lack of quality in analysis output, and the slow pace of work.
Helping a large insurer achieve £30m savings over 5 years by better collaboration between operating units
A large, globally federated healthcare insurer wanted to create internal, ‘repeatable’ capabilities that would achieve the following goals across its country-specific operating units (OUs): (a) reduce the duplication of IT platforms supporting business-critical functions by creating one set of capabilities that can be re-used by multiple OUs (b) accelerate the transfer of knowledge and best...
