CIO Health-Check BAUD Service (Baseline, Assessment, Understanding, Discovery)
Service Summary
A configurable fixed-price service to benefit CIOs/their leadership teams, and any external consultants engaged for change
Typical Benefits
Basic Benefits
Enablers – Enables you (the CIO):
- To see the wood for the trees’ relative to a leading industry-standard framework
- To make conscious decisions as to where priorities should be focussed
- To better understand the risks behind what is not prioritised
Cost:
- A fixed-price service
- Less expensive than most external consultancies that would also likely extract more through unmanaged dependencies and assumptions
BAUD Benefits
Baseline
- A Baseline of your IT Function against what an industry-standard IT Function should consider (even if there is a conscious decision not to implement at this time)
Assessment
- An Assessment, both quantitative and qualitative, against an industry-standard to determine where you are (As-Is) and where you want/need to be (To-Be)
Understanding
An Understanding of how your IT Function compares to an industry standard:
- To unearth hidden problems
- To make more proactive/less reactive decisions
- To put you on the front-foot to enable and drive Business, rather than service Business
- To minimise any de-railing surprises for existing/near-future work
Discovery
A ‘Discovery’ pack which:
- Can be used for any planned improvement or transformation involving any 3rd-party
- Provides a simple, single-launchpad on which to base proposals, have open & frank discussions (and contracts) with eyes wide open
Overview
Our Requirements of You
- Engagement with the CIO (or senior member of CIO’s Leadership team).
- Meeting to walk through a more in-depth deck, discuss the CIO’s challenge(s) & rationale for the assessment, configure & accept package options.
- CIO signs off any ‘Terms of Reference’.
- Assist in all possible ways to ensure that a contract, (and confidentiality agreement where necessary) is in place, in advance of any work commencing.
- Ensure availability of all participants (CIO and/or CIO’s Leadership Team) for interviews (2 each).
- Participant interviewees to have a reasonable understanding of own & others’ areas (strategic drivers, tactical drivers, accountabilities, capabilities, practices & supporting technologies). FYI one of the outcomes is to determine the efficacy and consistency of these.
- Any other data outside that imparted verbally during interview is unlikely to be integrated/processed, though could be agreed to be an ‘extra’.
- Ensure all support is in place and access is granted for all meeting rooms and nominated resources to enable successful delivery of the engagement (cheapest option is via Zoom).
- Ensure CIO availability within the agreed timeline, to resolve any significant issues that may impact the timely completion of the engagement, if not resolved in a timely manner.
Our Commitments to You
- Provide support throughout service delivery using our World Class Professionals and Subject Matter Experts
- Provide high quality deliverables in a timely manner and in line with agreements upon engagement with the client [Any changes to this will be mutually agreed in writing, in advance, between all involved parties]
- Provide insights and genuine value-add in all possible areas throughout the engagement
- Provide progress updates and feedback at regular intervals, agreed in advance or at the engagement ‘kick off session’
- Respect all personal and professional development of client team members throughout the engagement
Deliverables
- 2 Assessments per participant: ‘Black Box’ – To-Be/Strategic Drivers; ‘White Box’ – As-Is Accountability, Capability, Maturity, supporting Technology
- To-Be IT Capability Heatmap (Individual)
- To-Be IT Capability Heatmap (Consolidated)
- As-Is IT Capability Heatmap (Individual)
- As-Is IT Capability Heatmap (Consolidated)
- As-Is & To-Be main variances between stakeholders (hidden challenges)
- IT Capability uplift priority recommendations (combining As-Is & To-Be)
- IT Capability uplift – Practice Recommendations
- IT Capability – Other recommendations (e.g. Op Model, Accountabilities, enabling Technologies)
- ‘The art of the possible’ recommendations – aka Next Steps
- Walk-through/De-brief with CIO (only)
Available Service Engagement Models
*This service may be engaged via multiple engagement model options to provide maximum flexibility.
Network Units
Network Units enable complete flexibility around any engagement. When using Network Units, clients can swap and change delivery experts, scope and duration of engagements in a frictionless manner with very little notice, in line with the quantity of Network Units purchased. Network Units can be purchased in blocks of any size and at any time and are billed in full at point of purchase.
Project Based Engagement
Project based engagements operate on the basis of agreeing work and any outcomes or milestones for delivery in advance of commencement of any engagement in a ‘Statement of Work’. Prices are fixed for the agreed deliverables and should changes be required, these may incur changes to delivery costs. Payment for Project Based Engagements are agreed on a case-by-case basis, giving consideration to risk, contract value, client payment history, relationship longevity and duration.
Subscription Service
A HiveMind Subscription Service enables clients to flexibly engage with HiveMind Expert(s) in line with the subscription purchased. Subscriptions typically run for 12, 24 or 36 months or can also be arranged on a rolling 6 monthly basis. Subscriptions for 6 or 12 months are billed at the commencement of service, with billing for 24 or 36 month contracts taking place on the annual anniversary of subscription commencement.
