CX Mentoring

Sometimes a business is making great strides with Customer Experience but needs a little advice or a friendly ear. CX Mentoring helps you explore Customer Experience in your environment, developing ideas and plans. We can work 1-2-1 or in groups.

Delivery Skills:

customer experience coach
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Sustaining Customer Experience

Two factors put your customer experience under pressure. 1) Customer expectations forever change. 2) As organisations grow, they divide into specialist teams (aka functions). These factors challenge your team and change the experience you deliver. While we offer CX Projects to boost Customer Experience, one off changes eventually become obsolete. So, we recommend clients embrace...

Delivery Skills:

customer experience Business Strategy change management Project Management
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Customer Experience Projects

Sometimes our Customer Experience needs a boost, often when external factors create additional needs and expectations. A CX Project boosts your business when customers are less happy than they once were. Learn about CX while delivering tangible benefits with a CX Project.

Delivery Skills:

customer experience Business Change Management & Communication Project Management Benefits Management
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Customer Experience Workshops

CX workshops familiarise teams with CX Concepts while driving commitment to fix, improve or transform customer experience.

Delivery Skills:

customer experience Workshop facilitation
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EE Post-Merger Integration

The merger of Orange/T-Mobile created a new leading network with major synergy potential.

Skills:

Post-Merger Integration Business Change Management & Communication Benefits Management Resource Management PMO TOM (Target Operating Model) Behavioural Change Partnerships Management Proposition Development Project governance
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Challenged the status-quo and unsubstantiated claims to save 25% budget and lead this organisation to an alternative Open Source solution.

At a Tier 1 Telecoms company as a solution designer I was assigned to a project (that had already started) to introduce a new business intelligence and data-warehouse platform for statistical data analysis and reporting, where the solution had already been chosen

Skills:

Qualitative Research Business Case Design Thinking business analysis Report Design requirement analysis solution design
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