In 2016, two local Authorities in London (The London Borough of Richmond upon Thames and Wandsworth Borough Council), in order to make savings of £1m per year, formed a Shared Staffing Agreement (SSA).
CX Mentoring
Sometimes a business is making great strides with Customer Experience but needs a little advice or a friendly ear. CX Mentoring helps you explore Customer Experience in your environment, developing ideas and plans. We can work 1-2-1 or in groups.
Sustaining Customer Experience
Two factors put your customer experience under pressure. 1) Customer expectations forever change. 2) As organisations grow, they divide into specialist teams (aka functions). These factors challenge your team and change the experience you deliver. While we offer CX Projects to boost Customer Experience, one off changes eventually become obsolete. So, we recommend clients embrace...
Customer Experience Projects
Sometimes our Customer Experience needs a boost, often when external factors create additional needs and expectations. A CX Project boosts your business when customers are less happy than they once were. Learn about CX while delivering tangible benefits with a CX Project.
Customer Experience Workshops
CX workshops familiarise teams with CX Concepts while driving commitment to fix, improve or transform customer experience.
Sales team turnaround
GFI Software, a SaaS MSP provider catering to the small to mid market of MSP’s Had neared market saturation and their SaaS business model was becoming unpredictable and revenue growth was falling.
The GC Index® & GCTranslate to improve Business Impact for Individuals, Teams and Organizations
Empowers organizations to drive productivity and achieve results by creating game-changing individuals, teams and cultures...in almost any situation that involves People.
Turning around an underperforming PMO team
SHL’s Digital PMO team were being set up to fail; under-resourced, low on motivation and with ill-defined roles that were not appreciated by the wider organisation.
Transitioning to Lean & Agile delivery in a global tech company
SHL’s product delivery approach was unable to support its new digital transformation strategy.
Transitioning a global SaaS company to Agile ways of working
SHL’s software delivery capability was not fit for purpose for a global, digitally led organisation.
