The head of pharmagenetics needed to understand the challenges in designing a new operating model to deploy the new genetic based solutions AstraZeneca was developing targeted medicine’s based on DNA for a range of cancers. This was being developed alongside their traditional drug developments and needed its own R&D sales process’s, payments process’s and diagnostic...
Creation of Category Strategy for Specialist Medical Device Services
Sterilisation services had been in place since the inception of the medical device product and had not been market tested. The initial agreement was agreed when the medical device was first introduced to the market and it was unknown whether the level of service or pricing was still competitive in the market or if there...
Recover £100 million pound project from collapse
Public-private joint venture was close to litigation. Problems were unearthed, solved and project delivered. The joint venture was a major scientific facility. It involved one of the most ambitious automated built environments in Europe. I was asked to participate when the project was running nine months late and the parties were close to legal claims...
$100m Cost Reduction Project Manager at a Big Pharma Client
Corporate HQ wanted to identify $1bn in savings globally to deliver new strategy. The European leadership identified wanted to maximise contribution towards this goal through looking at savings across all operations, focused on shared services. To identify the areas for cost reduction a closed, pre-consultation cost reduction process was needed.
Sales Operations processes with HubSpot
The Head of Ops for this large Pharma Dat company needed a new sales process building within their CRM. They had ineffective MI reporting, Long, manual processes and zero automation.
Organizational performance improvement
Committed to improving organizational performance with innovative approach.
Supply chain transformation
A leading pharmaceutical company dealing with Animal Health products was facing difficulties in meeting on time deliveries. In addition, the company was growing with a lower percentage as compared to the growth rate of the overall pharmaceutical industry. Therefore, the Management of the company assigned the professional work to improve the performance of supply chain...
CX Mentoring
Sometimes a business is making great strides with Customer Experience but needs a little advice or a friendly ear. CX Mentoring helps you explore Customer Experience in your environment, developing ideas and plans. We can work 1-2-1 or in groups.
Sustaining Customer Experience
Two factors put your customer experience under pressure. 1) Customer expectations forever change. 2) As organisations grow, they divide into specialist teams (aka functions). These factors challenge your team and change the experience you deliver. While we offer CX Projects to boost Customer Experience, one off changes eventually become obsolete. So, we recommend clients embrace...
Customer Experience Projects
Sometimes our Customer Experience needs a boost, often when external factors create additional needs and expectations. A CX Project boosts your business when customers are less happy than they once were. Learn about CX while delivering tangible benefits with a CX Project.
