CX workshops familiarise teams with CX Concepts while driving commitment to fix, improve or transform customer experience.
Operations Improvement Project
A client approached me, initially with a request to cast a measure on the Manufacturing arm of the business, with the aim of indicating how well it was performing and to provide details on the opportunity for improvement. I requested definition on the scope of the project, as my experience tells me that ‘issues’ in...
The GC Index® & GCTranslate to improve Business Impact for Individuals, Teams and Organizations
Empowers organizations to drive productivity and achieve results by creating game-changing individuals, teams and cultures...in almost any situation that involves People.
Factory of the Future
A large UK building materials manufacturer have developed a revolutionary product through innovation. The product has presented a keen interest to the market and is driving an unexpectedly high early demand. The company manufacturing strategy needed to be scoped and developed in order to meet this demand and so the company approached us to explore...
Manufacturing Continuous Improvement Program
A Large German based FMCG company were struggling with operating performance at one of their flagship sites in Munich. The company were experiencing poor operational efficiencies and reliability impacting cost and service delivery. They needed someone with experience in the implementation of lean continuous improvement methodologies to assist them to turn the performance of the...
Delivered the transformation, migration & integration of IT services, systems & solutions from acquired German IT services company into Ricoh Europe & local Ricoh Germany organisations
Ricoh Europe acquired the ADA-Das IT services organisation based in Germany Following the acquisition all IT services & solutions were to be integrated into the Ricoh Group
