On any given night over 200,000 families and individuals experience homelessness across England. This is has increased by more than 165% since 2010. Despite the government target to end homelessness by the end of this parliament, with the step cost of living rises, the experts agree this situation will get worse. Within the NAPpad...
‘We shot at you all day and there is no blood. It is a pleasure to work with you.’
I was tasked to step in to a major programme, (that was suffering ‘catastrophic commercial and delivery problems’), and to mobilise the set-up of a manufacturing production line and deployment capability. The issues involved: Over-commitments and subsequent failures. Lack of defined scope and direction. No commercial agreement in place resulting in spiralling costs and no...
Business improvement diagnostic
Diagnostic to understand your business, engage your people and identify key improvement areas.
Target Operating Model changes
It was deemed by the C-Suite that the current operating model for IT was not fit for purpose, This was also fuelled by part of the group being sold which removed capability from the IT team and the need to ensure a fit for purpose global 24×7 service was in place.
Investigate risks associated with Internet of Things (IoT) connected White Goods
The UK Government Department BEIS wanted to understand the risks associated with IoT connected White Goods.
Enhancing Customer Satisfaction: A Case of Product Returns Reduction and B2B Relationship Improvement
A well-known manufacturer of domestic appliances, FMCG, renowned for innovation and quality, faced a challenge from two major UK retailers regarding product quality. The objective was to reduce the rate of product returns and improve B2B customer satisfaction.
Organizational performance improvement
Committed to improving organizational performance with innovative approach.
CX Mentoring
Sometimes a business is making great strides with Customer Experience but needs a little advice or a friendly ear. CX Mentoring helps you explore Customer Experience in your environment, developing ideas and plans. We can work 1-2-1 or in groups.
