Proven approach to surfacing and unlocking value for clients from value leakage (typically process, systems, data issues) using an array of consulting and data analytics techniques.
Revitalising Business Efficiency: A Strategic Approach to Minimising Value Leakage
A FTSE 100 CFO was seeking to ensure that tangible value wasn’t being lost due to internal process inefficiencies and system problems. Amid budget pressures, limited capital for transformation, and concerns about profit growth, the CFO sought external support to assess the extent of value leakage. Board-level tension between the CFO and commercial P&L owners...
Big Data Digital Business Transformation
The client, a multinational insurance company, the largest general insurer and a leading life and pensions provider wanted to deploy big data using Hadoop as the platform to process and store large volumes of data thereby enabling predictive analysis, scalability, improvement of operations, better customer service, creation personalized marketing campaigns, cost-saving and ultimately increase revenue...
Procure to Pay Process Engagement
The Procurement & Finance functions were disengaged with a project which entailed installing a case management and ERP system. This prevented the project progressing at the pace desired preventing key strategic deliverables being met.
Digital Transformation Consultancy, Advisory and Delivery
Sector agnostic, we deliver products and services within the digital transformation space.
CX Mentoring
Sometimes a business is making great strides with Customer Experience but needs a little advice or a friendly ear. CX Mentoring helps you explore Customer Experience in your environment, developing ideas and plans. We can work 1-2-1 or in groups.
Sustaining Customer Experience
Two factors put your customer experience under pressure. 1) Customer expectations forever change. 2) As organisations grow, they divide into specialist teams (aka functions). These factors challenge your team and change the experience you deliver. While we offer CX Projects to boost Customer Experience, one off changes eventually become obsolete. So, we recommend clients embrace...
Customer Experience Projects
Sometimes our Customer Experience needs a boost, often when external factors create additional needs and expectations. A CX Project boosts your business when customers are less happy than they once were. Learn about CX while delivering tangible benefits with a CX Project.
Customer Experience Workshops
CX workshops familiarise teams with CX Concepts while driving commitment to fix, improve or transform customer experience.
Crisis management 2006 Lebanon war
When Israel invaded Lebanon in 2006, most had not seen it coming. a major British Pharma company had had their executive conference in Beirut the week before with over 200 of their senior most business leaders there. Many travellers had seen Lebanon and Beiruit as a safe and once more flourishing holiday destination in the...
