Education | Industries Experience |

Business Transformation

Transformation from a regional or franchise model into a centralised structure, with a new operating model. Enables delivery of efficiencies of scale and cost savings, establishes standardisation and consistency for an improved customer experience when dealing with larger clients across geographies. Aligns skillsets and clarifies decision making and accountabilities.

Delivery Skills:

Behavioural Change Business & Operational Analysis business architecture Business Change Management & Communication Business transformation Business Model Design

Presentation to Network – Sqwyz Transformation Temporary Network formed during COVID-19

Part of the Leadership Team for shaping ‘Sqwyz’ – A network of professional transformation experts formed during the pandemic. A presentation delivered to the Sqwyz Transformation Community Network regarding the impact of COVID-19 on people/behaviours and incorporates best practice in implementing a Smarter Working Programme involving over 5000 staff.

Skills:

Behavioural Change

Empowering New HiveMind Members: From Overwhelm to Active Engagement

A newly onboarded member to the HiveMind Network expressed feelings of overwhelm due to unfamiliarity with the platform and uncertainty about maximising the benefits of their membership.

Skills:

Accessibility collaboration help desk

Custom Software As A Service

We can even host & run your custom software you / we developed for you as a service. A custom SaaS so that you don’t have to worry about anything combining Software development, infrastructure & hosting, and support together.

Delivery Skills:

ITIL Product Development product management Customer Service Management

Custom Application Support

Provide competitively priced support service tailored to your needs.

Delivery Skills:

ITIL IT Support

Setting up a Centre of Excellence

My client CIO had decided to implement an ERP solution and needed an enduring support function. I had been recommended by one of his Senior Leadership Team.

Skills:

contract management IT Service Management & Design TOM (Target Operating Model) SAP

Big Data Digital Business Transformation

The client, a multinational insurance company, the largest general insurer and a leading life and pensions provider wanted to deploy big data using Hadoop as the platform to process and store large volumes of data thereby enabling predictive analysis, scalability, improvement of operations, better customer service, creation personalized marketing campaigns, cost-saving and ultimately increase revenue...

Skills:

agile delivery BABOK Benefits Management Business & Operational Analysis Business Change Management & Communication Business transformation Change Communications and Engagement Customer Relationship Management Continuous Improvement Consultancy Big Data information security IT Service Management & Design change management stakeholder management process mapping Data Analysis Project Management

Digital Transformation Strategy and Operating Model

Bringing ideas and models from a lifetime of digital innovation to help your organisation become digitally fit.

Delivery Skills:

agile digital transformation Business Strategy change strategy user centred design

Executive Mentoring

Providing mentoring to support talent in business

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