The CIO of a Fortune 500 firm needed to ensure that his aggressive multimillion dollar investment into digital transformation would transform the technically agnostic business organisation into an effective digitally fluent group. The pandemic had forced this leading organisation to suddenly invest heavily in new digital tools to ensure business owners could be effective and...
Systemic Mentoring Practice of Financial Shared Service Centre
We had mentoring engagement to conduct a business turnaround, and provided techniques to reshape and revitalize the business. We were mentoring process optimization of Financial Shared Service Centre with ERP (such as SAP, Oracle and more) implementation and roll-out project. The typically centralised processes had been supported by ERP functionality in the central finance system...
Business improvement diagnostic
Diagnostic to understand your business, engage your people and identify key improvement areas.
Leading Publicis Emil to transform Daimer’s global digital marketing
Mercedes Benz needed a new agency partner to transform their global digital marketing activity
CX Mentoring
Sometimes a business is making great strides with Customer Experience but needs a little advice or a friendly ear. CX Mentoring helps you explore Customer Experience in your environment, developing ideas and plans. We can work 1-2-1 or in groups.
Sustaining Customer Experience
Two factors put your customer experience under pressure. 1) Customer expectations forever change. 2) As organisations grow, they divide into specialist teams (aka functions). These factors challenge your team and change the experience you deliver. While we offer CX Projects to boost Customer Experience, one off changes eventually become obsolete. So, we recommend clients embrace...
Customer Experience Projects
Sometimes our Customer Experience needs a boost, often when external factors create additional needs and expectations. A CX Project boosts your business when customers are less happy than they once were. Learn about CX while delivering tangible benefits with a CX Project.
