Customer Experience Workshops

CX workshops familiarise teams with CX Concepts while driving commitment to fix, improve or transform customer experience.

Delivery Skills:

customer experience Workshop facilitation
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Delivered the transformation, migration & integration of IT services, systems & solutions from acquired German IT services company into Ricoh Europe & local Ricoh Germany organisations

Ricoh Europe acquired the ADA-Das IT services organisation based in Germany Following the acquisition all IT services & solutions were to be integrated into the Ricoh Group

Skills:

program management project management Project Portfolio Management delivery lead Business transformation digital transformation IT Transformation change management innovation process improvement agile transformation cloud technologies digital strategy business and it operational processes agile delivery Business Cases Consultancy It Strategy PMO SAP Procurement APIs and micro-services data center infrastructure migration integration
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