When we talk about Breakthrough Strategy we get some quizzical looks. That’s not surprising as it’s a new concept which breaks with tradition. Here Dominic Pride sets out what it means, when you can use it and a host of other questions. So what exactly is Breakthrough Strategy? It’s like this: take techniques from breakthrough…
GDPR, are you racing against time?
I recently spent twelve months working with Stockport Council helping, initially, their IT and Digital teams transform their ways of working, how they deliver products, support and value to their local authority colleagues and the citizens of the borough. After around four months I rapidly found that I began working more and more with the…
or some wild guesses about 2018….
Like techno mystic megs, (very old UK meme) the usual suspects for 2018 predictions will distill the wisdom of their analysts, thought leaders (what an arrogant presumption that is) and google searches into a list to help the captains of industry navigate their great ships through the waters of change. This is our take.
Nine things you need to know about Generation Z
How does Generation Z use technology to engage in the world? How is this ‘normal’ shaping their assumptions about the digital experience they will have as students, citizens and employees?
It Is Critical Your CEO Understands And Embraces CX Technology
It’s simple to analyse Customer Experience (CX) trends. The analysts and commentators create lists of trends at the end of each year and then guides to what is coming next January. What is not so easy is being a multi-function CEO with a clear understanding of which of these trends should be harnessed to support…
Great Customer Experiences Begin With Engaged Employees
Is a good customer experience (CX) only a case of ensuring external customers have a great experience? What about the internal customer, the employee? Companies ensure engaged customers, why don’t they ensure engaged employees? The employee experience tends to lag behind the customer experience because companies tend to disregard the employee as a core driver…
Are our Universities digitalising fast enough for Generation-Z?
https://www.jisc.ac.uk/rd/projects/student-digital-experience-tracker
