In this series, we have covered what was systemic management and why any digital leader should take a prime interest in it. In this post, we are taking the time to describe some more, where we would start and how we would deploy systemic management in practice. Change is far from a mathematical formula. Change…
Hyper-Personalization — Next Generation Customer Experience Redefined?
We are living in a world where every other organization on the planet is striving hard to sell their products / services to potential customers by wrapping them under the glossy & glittery packaging of digital transformation. Though, it might make their lives easier to achieve those conventional sales targets at the end of financial…
Digital Transformation: Decoding Transition from B2B to H2H Experience
Digital Transformation has become one of the hottest ‘buzz words’ of today’s times. And why not, when we discover even baby products manufacturers and renowned accounting firms are heavily betting on this term. The increasing internet and mobile penetration has led to a digital disruption & none of the industries had remained untouched with this…
Then & Now: Did the Digital Roadmap play out?
MIT Sloan Management have opened up their research goodie box for today and tomorrow only (October 2nd & 3rd), and my interest was sparked by the article “Nine Element of Digital Transformation” (summarised by MIT in January 2014, off an article developed in November 2011 in conjunction with CapGemini (https://sloanreview.mit.edu/article/the-nine-elements-of-digital-transformation/) And here we are in…
Abracadabra – Change the Culture
Culture is typically described as the “values and belief characteristics” of an organization, as exhibited by the stated and unstated rules and expectations with respect to the behaviors and actions. Put simply, it’s “how things get done here”. Might not be 100% complete, but a quick scan and high-level affinity of the corporate values of…
Systemic management for digital leaders
You will have seen many times this quote from Steve Jobs: “It does not make sense to hire smart people and tell them what to do; we hire smart people so they can tell us what to do.” This quote probably resonates, even more today, when most enterprises are facing the complexity of adapting to…
Don’t forget your stick of rock…
IT ARCHITECTURE: BUILDING IT RIGHT, MAKING IT WORK
WHAT IS THE PROBLEM?
“Time is money”; an old adage but one that has never been more relevant than in today’s fast-moving world. Our global, ‘always online’ culture means businesses and organisations must be able to serve consumers 24-7-365, often requiring considerable on-going IT spend to meet these demands.
Why developing systemic autonomy in the teams?
Since our last post on systemic management, we have received some questions. We will be treating the how and where to start in another article. For this post, we wanted to cover the why. We have done OK so far managing in traditional ways, so what suddenly happened that we have to turn the enterprise…
Improving Call Centres with Good Leadership
The conception people have as customers about the call centre is a negative one. Whilst many companies are busy investing in Digital Transformation and improving engagement with the customer via many methods such as Multichannel and Omnichannel communication mode. Which provides customers with options of a seamless shopping experience, whether they’re shopping online from a…
How the improvement kata can help with agile transformation
Agile transformation projects can be daunting environments. The environment is generally complex, not only for agile practitioners, but also for everyone in the organisation. As Dave Snowden’s Cynefin complexity framework capably illustrates, the best strategy available in a complex environment is to probe, sense and respond. The improvement kata is a deceptively simple way to…
