Some business process leaders are doing much better in changing their work practices compared to others. What do well-performing leaders know about adapting their organisation’s processes swiftly and adequately, that others don’t? And how well you are doing well as a process leader? New book from Janne Ohtonen, takes inspiration from the Greek phrase “panta rhei” (or “everything flows”) once spoken by philosopher Heraclitus, indicating that everything is susceptible to change. This still holds true, 2500 years after these words were first spoken. Organizations are changing constantly, under pressure of market demand, competitive forces, technological inventions and new legislation. This demands also for new kind of leadership. “I wrote this book to help business leaders develop a culture of agility and adapt their way-of-working in response to external impacts on their business and value proposition,” says Ohtonen. With over 150 pages and 52 articles, one for each week throughout the year, the book concisely articulates a number of best practices for business leaders to turn their organizations around towards the new way customers act. Ohtonen continues, “Today’s customers expect to be treated personally, instantly, and through their own preferred channel – be it online or offline. They are members of a socially hyper-connected world with all information right at their fingertips. Organizations simply need to adapt to this new customer, not only by opening an online store or a Twitter account, but also by changing their mind-sets, behaviours and leadership styles to become truly customer-centric. I wanted to share my ideas on how these tools can help with everyday leadership processes.” To find out how you could improve both business and your leadership and to make sure you will be doing financially better this year, get your hands on this book and inspire your thoughts. The first 12 weeks in the book include important topics such as:Are you still working with outdated business methods? Ingredients for process culture that brings the results! How to launch a BPM programme successfully? How to build customer satisfaction into business processes? What could help to make change more sustainable?Prominent business blogger and author Janne Ohtonen has published a new book called “You Think You Are Doing Well? Become a Winner With Customer-Centric Process Leadership!” which helps contemporary leaders to improve their process flows and personal leadership skills.This book is available as a downloadable version at http://52weeks.ohtonen.fi

A book called “You Think You Are Doing Well? Become a Winner With Customer-Centric Process Leadership!” has been published to help you to develop both your personal leadership and business process management skills with each passing week. Even though this book may initially seem like a random collection of wisdom, it is based on the experience the author has accumulated over the last ten years of working as a professional business process management and leadership coach. The world has become a complex place and many kinds of demands are placed on the people who work in decision-making positions. This book seeks to help you to move forward on your path of personal growth towards better leadership and business improvement skills. What you can expect from this book is a compilation of thought-provoking ideas and reflective questions that will hopefully trigger your mind to generate insight that adds value to your life. Culture is the driving force in business process management. The culture must support the fundamental ideology behind the reason for an organisation to exist. And as we all know, every organisation exists to fulfil customers’ needs and wants in one way or another (hence the need for measuring and increasing customer satisfaction also). Process improvement requires the right kind of organisational culture to support it. This book gives you ideas to building customer-centric process culture in your organisation through you growing as a leader. The benefit of this kind of learning is that you can advance at your own pace and implement the actions that are most relevant in your situation. To spice up your life with weekly process leadership learning, get your hands on this book and inspire yourself into new actions. The book includes important topics such as: How can business coaching help you reach specific goals?  How to motivate employees besides with money? What can you do to create better customer experiences? Are you losing your productivity? Here is how to get it back! How can you gain more influence?Prominent business blogger and author Janne Ohtonen has published a book called “You Think You Are Doing Well? Become a Winner With Customer-Centric Process Leadership!” which helps contemporary leaders to improve their process flows and personal leadership skills.This book is available as a downloadable version at http://52weeks.ohtonen.fi