In the last year, I’ve heard the phrase “Smoke Testing,” used by many teams that I’ve worked with. It is used to cover a nebulous…
How to balance security and compliance
Businesses of all sizes not only face increasing security threats, but also greater regulatory compliance requirements. Here are some strategies to help find a balance between Security and Compliance and align your information security activities with your industry/regulatory compliance requirements. Security and Compliance Despite considerable efforts within the information security … Read More
The Main Reasons Why Business Projects Fail
If we are going to stem the tide of failed projects, we need to get an understanding of the common reasons why business projects fail. Here are some of the more common reasons, and what can be done to mitigate them. Depending on which research article you look at, anywhere … Read More
The Chesterfield Principle
Many organisations have an eclectic mix of software in use with teams, running across the organisation’s various capability groups. These software products range in size, from full stack…
Turning Customer Focus Into Success
Every morning you’ve got to wake up with a healthy fear that the world is changing, and a conviction that, to win, you have to change faster and be more agile than anyone else.”
What Matters for Customers in Grocery Stores?
We all love shopping. Some more than others. But all of us need to engage with grocery stores if we want to eat at home. So, what does matter for us as customers of Grocery stores? This article looks into key drivers of store choices people make. There are five key factors that make us choose the store we want to go in. Read further to know what they are and how to apply them into your business!
Riding the Omni-Channel Tsumani
Today’s customer journey can start in any one channel and proceed through many others; such as social media, web chat, text, email, and/or the telephone. The term Omni-Channel is used to describe the new standards for companies trying to provide a seamless customer experiences across multiple channels and devices including telephones, tablets and or PC/laptops.
Get inspiring ideas on customer-centric process leadership
Business Process Management (BPM) is about managing everything that is done in an organisation to provide successful customer outcomes (hence it is a customer-centric effort). You need a plan, which includes a description from the organisation regarding how it will roll out and upkeep the Business Process Management (BPM) initiative, select processes for development and train people to lead the actual implementation. All this requires professional, leadership and communication skills. Janne Ohtonen has published a new book called “You Think You Are Doing Well? Become a Winner With Customer-Centric Process Leadership!” which is aimed to help you to grow those skills on a weekly basis. There’s no book available that can tell you what exactly has to be done in your specific situation. Therefore getting new and inspiring ideas on how to take your personal skills and the organisation forward are valuable. For example, in the early twentieth century, Henry Ford wanted to expand the market for his cars. His approach was to make his workers more productive through better-designed processes. He could then pay them better, which he did— instituting an unheard-of $5 a day minimum wage at his factories in 1914, thereby doubling the wages of many of his workers. This then led to a larger market for his cars, as many workers were now able to afford cars for the first time. The point here is that Mr. Ford developed a sustainable solution based on novel ideas (which people at his time thought were crazy) that lasted for years. Increasing your skills on continuing basis to generate inspiring ideas will bring you better results in the long run. To get inspiring ideas on customer-centric process leadership, download this new book and inspire yourself into new actions. The book includes important topics such as: How do you meaningfully align your revenue, costs and service strategy? What are the problems in leadership? How can you think your way to success? What are the important questions in process management projects? Does more interaction mean improved customer experience?Prominent business blogger and author Janne Ohtonen has published a new book called “You Think You Are Doing Well? Become a Winner With Customer-Centric Process Leadership!” which helps contemporary leaders to improve their process flows and personal leadership skills.This book is available as a downloadable version at http://52weeks.ohtonen.fi
ICD-10: It’s (Almost) Here!
If you’re in the healthcare field, it’s pretty likely you’ve spent a good portion of the last few years preparing for the coming of ICD-10.
‘Conquering the Omnichannel Challenge’
A recent SupplyChainDigest presentation by JDA Software VP Vali Fayen, IBM Commerce’s Janet Wall and supply chain guru Dan Gilmore, titled “Conquering the Omnichannel Challenge,” was truly eye-opening.
