The Commercial Systems Transitional Senior Programme Manager and Head of Architecture & Design Director for Dixons Carphone plc needed Enterprise solutions architecture from an experienced advanced retail planning systems practitioner. Following the merger of Dixons and Carphone Warehouse (now Currys plc), the newly formed FTSE100 retailer faced major challenges integrating disparate systems and processes across...
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Industrial Maintenance & Repair Components Distribution Centre Volume Enablement – Enterprise Solution Architecture
Chief Architect needed Enterprise Solution Architecture for DC Expansion Programme. With BREXIT cross-border risks and operational uncertainties looming along with forecasted increases in business volume and product range extension. RS Components plc urgently needed to expand its European stock and fulfilment capabilities. RS Components GmbH, part of the RS Group plc, was expanding its central...
Establishing business case, benefits realisation and project governance
Product Director needed help to provide strategic and operational business decision support, ensuring that the future product roadmap was both strategically aligned and delivered benefits realisation internally and to customers, building a competitive moat and commercial revenue. There was a lack of strategic focus, evidence and objective based innovation Solution development was driven by personal...
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National Quebec’s food label business process redesign
The project involves strategically redesigning Aliments du Québec’s operational processes, integrating advanced digital tools to enhance efficiency, traceability, and customer experience. The objective is to future-proof operations, aligning with evolving market expectations for sustainability, transparency, and rapid adaptability by 2025.
TalkTalk COVID reaction
TalkTalk was developing a new customer journey to enable Full Fibre to the Premises (FTTP) installation. The project had multiple dependencies, including a high-profile, multi-million marketing campaign. Then, the COVID-19 pandemic struck, creating significant challenges for the team and the project’s delivery.
EDF Kraken Transformation
EDF was spending £40M annually to maintain SAP, resulting in high operational costs and a lack of competitiveness in a price-sensitive market. They struggled with recruiting and retaining talented engineers due to the monolithic nature of their systems. The inefficiencies were severely delaying customer-facing updates, with some projects taking years to deliver, bringing the business...
DWP Service Transformation
DWP needed to transform the Pension Credit service, which was outdated and inefficient. The service was purely agent-facing, meaning citizens could only apply via phone or paper mail—both error-prone methods. A 30-year-old legacy application was being decommissioned, costing £5 million annually to maintain and difficult to update.
