To gain market share, Dimension Data (now NTT) needed to radically differentiate itself from global competitors by transforming itself into a customer-centric service provider. A new customer management platform was required to completely reimagine its core support services to gain and retain clients and to streamline underlying operations and processes.
STAR Stories Indi
Improving Visibility on Contract Performance and Delivery
The company entered into a multi-year contract with one of the Tier I suppliers for providing specific HR services across geographies. The supplier transitioned the services and in 4 months moved to a routine delivery. While the supplier was delivering these services, parts of the HR function and the business were not happy with the...
Implementation of a new Target Operating Model
My client was part of a tier 1 European banking group offering a full range of Corporate Banking products in the UK. The bank’s objective was to transform the Target Operating Model (TOM), and the underlying IT platforms, for all its very extensive catalogue of products. The bank had hired a big four consultancy to...
Internet Solutions: Designing the technology business of tomorrow to deliver competitive differentiation and increased market share
Internet Solutions required a smart client management portal that would enable customers to self-manage their IT infrastructure (Cloud, Connectivity and Security solutions) and assess the health of their IT business. The organisation was managing their customer relationships via the diverse suite of services that caused a disconnected, siloed experience and resulted in low client engagement...
Thailand Market Growth Initiative – Increasing Supply Chain Security and Competitiveness
A leading Thai Metalworking coolants manufacturer and supplier of Motorcycle oils and Brake fluids was looking to expand market share and wanted to explore alternative supply chains for raw materials, to increase supply security and ensure competitive pricing. The fragmented supply market and the dominance of local OEM distributors made it difficult for the company...
Transforming Customer Experience
NHBC needed to make a step change in how its customers and policyholders interacted with business units. The Customer Experience had become clunky and inefficient. The Firm also needed to reduce Operating Cost.
Secure Remote Access to Sensitive Resources
How can remote access to sensitive Defence Networks over public network be protected against intrusion.
Lessons in building a Secure Infrastructure
Airwave was established in 2000 by BT with a contract to provide secure wireless communications for the UK Police and other Blue Light Services. This involved setting up a network of masts to host the access to this secure communications network and a team of distributed engineers were employed in install and test the infrastructure.
How one type of Threat determines the complexity of the Solution
Dover Harbour Board wanted to secure physical access to the internal section of the Port that housed Police, Customs, Ferry Operators and Port employees. Access was required 24/7 by accredited cars and pedestrians.
Finance Transformation including Shared Services
A major international banking group was embarked on a move to global product management, and this would take precedence over the traditional structure of managing by geographic legal entity. This brought real pressure on the finance teams, which were wholly aligned to the legal entity structure and were already under stress from operational tasks. Addressing...
