The CISO wanted an improved relationship with their MSSP, as it had evolved into a black box setup where they knew very little about what was happening despite monthly service reviews. The client did not have any in-house technical security expertise, and their relationship manager working with the MSSP was more familiar with operational service...
STAR Stories Indi
Showing GDPR Compliance with Motivated Intruder Testing
CISO required evidence for DPO that a new business intelligence dataset had been designed in compliance with GDPR best practices.
Taking-on unfamiliar work and driving to conclusion: Being resilient, capable, dependable and dynamic
Whilst hired to work on other work streams for a newly acquired firm I was asked to kick-off and manage an overdue 3-system (Finance, Learning, HR) replacement RFP and selection process from ~28 vendors, and with a tight deadline!
Challenged the status-quo and unsubstantiated claims to save 25% budget and lead this organisation to an alternative Open Source solution.
At a Tier 1 Telecoms company as a solution designer I was assigned to a project (that had already started) to introduce a new business intelligence and data-warehouse platform for statistical data analysis and reporting, where the solution had already been chosen
Deliver multi-team and discipline analysis & requirements in a hostile and disorganised environment
CTO needed to complete their over-running Datawarehouse programme & deliver related technological projects (system replacement, BI reports etc) to their senior users in order to reduce inefficiencies and innovate past the competition.
Head Architect, Systems Engineer and Technical Lead
To design, develop and deliver through FDA approval a worlds first medical imaging product, against very challenging timescales, technological challenges across multiple engineering disciplines (mechanical, optical, electronics and software), and regulatory requirements. The product consists of multiple never done before technologies, such a active eye tracking and ultra-wide OCT. The team were struggling with the...
Developing engagement and bringing the brand to life throughout the customer journey
The Body Shop want to be best in class across all markets in which they operate. They want to offer a service that surprises and delights customers and wanted to create a plan specifically around the contact model that achieves this ambition through their outsourced partner.
£250 million cost savings through architecture and operating model simplification for a large consumer business
A consumer business in the UK, serving 10 million customers with a complex IT architecture and Operating Model, set on a large scale digital transformation programme. However, the co-existence of the transformed estate with the legacy estate, resulted in dual technology stacks and dual operating models, along with the associated uplift in cost & complexity,...
Digital transformation of a large complex consumer business
The customer had an ambition to become the best loved brand and double its customer base. This required the customer to be able to enter new Segments, markets and business models to unlock new revenue streams with speed, and cost efficiency. This required digital transformation across the organisation
Customer experience (CX) transformation in a large consumer business
During 2003-10, my customer suffered from highest churn, and worst NPS in the market, and –ve word-of-mouth from customers due to poor customer experience. Poor brand perception became a handbrake for growth.
