STAR Stories Indi

New Global Operating Model underpinned by customer service first mindset

The Group CFO of one of the largest global sustainable paper and packaging companies in the world launched and sponsored a multi-year digital transformation programme, starting in 2021. The IT team had a federated design, with IT staff mostly dedicated to work on either individual sites, a cluster of sites, or to a dedicated country....

Skills:

Organisational Design Organisational restructuring digital transformation
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IS/IT Change Management within the Lloyds of London Insurance Market

He was engaged by a boutique consultancy to support a team engaged with AMLIN plc, a FTSE 100 insurance underwriter with industry leading capital capacity, in the City of London, UK for his IT/IS change management expertise. The assignment was called Programme Dolphin which aimed to improve the company’s IS/IT change & programme management processes...

Skills:

Business Change Management & Communication change management
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Improving European-wide consumer electronics goods end-to-end supply chain daily deployments – using advanced planning scheduling

PHILIPS Consumer Electronic required an experience advanced planning & scheduling (APS) business solutions consultant  in Eindhoven, Netherlands. In particular, expertise was required in supply chain planning and scheduling within the European Programme (Solution Competence centre FILOCITY). The FILOCITY programme was recognised with the implementation depth and breadth winner award at the i2 Technologies User Group...

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IS solution programme management for a new B2B web-based application architecture for a global small parts logistics provider.

DHL Logistics wanted to design, develop and roll-out a strategic IS application product capable of replacing various legacy and fragmented applications that supported their existing small parts express (3PL) logistics business. This application would cover all transaction processes between DHL and their major small parts logistics customers as well as providing a foundation to easily...

Skills:

solution architecture programme management Business Operational Design
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New Operating Model Solution Architecture – FTSE100 electronics & electricals retailer – cost efficiency during financial challenges

He provided solution architecture services for the change programme to achieve a New Operating Model (NOM) for Dixons Stores Group International (DSGi). The assignment was integral to translating business requirements and strategies into functional solution requirements for supply chain improvements. DSGi implemented significant changes to its supply chain and distribution network, aiming to enhance operational...

Skills:

solutions architecture Business Change Management & Communication supply chain Reverse Logistics Business Operational Design Cost Optimization
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Retail Strategy & Enterprise Architecture change for Mobile Phone & Telecommunication company.

  As an associate consultant working for CVL Retail Management Consultants, he provided services as  a Strategy Consultant & Enterprise Architect for O2 Telefonica. The assignment focused on addressing the need to scale O2’s current systems strategy to meet the increasing demands of their stores and multi-channel retail strategy. O2 Telefónica UK was at a...

Skills:

Enterprise and Business Architecture Business Strategy Behavioural Change Business Change Frameworks
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European retail expansion architecture strategy review for an “out of season/end of lines” fashion brands re-merchandiser

He was an associate consultant for CVL Retail Management Consultants, and led a small team of consultants to undertake an assignment to review and add to IT/IS architecture strategy. The client was TK Maxx, a European retailer of “out of season/end of lines” fashion merchandise brands who was expanding into other countries than UK and...

Skills:

Enterprise and Business Architecture Commercial Strategy business and it operational processes
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High level strategic planning of a UK supermarkets general merchandising multi-channel strategy – Take It Home Today!

He was an associate consultant for CVL Retail Management Consultants, and served as the Lead Retail Consultant on an assignment for ASDA plc (Supermarkets) The project focused on developing a new concept proposition called “ASDA INSTANT” to extend ASDA’s multi-channel retailing capabilities and to drive more sales through small and medium supermarket stores where linear...

Skills:

Business Strategy Retail Concept Development business and it operational processes Business Capability Modelling
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Merchandising software evaluation, selection and subsequent solution programme management for a fashion retailer

For the CFO and Buying & Merchandising Director he was requested to undertake an initial feasibility study and RFP for the adoption of COTS to bring about a common way of working for the Italian buyers and merchandisers of this fashion retailer. He was the chosen consultant to provide Solution Architecture & Programme Management on...

Skills:

Product and supplier selection (RFP) Retail Business Planning Implementation Planning Productivity Improvement ppm Business Change Management & Communication
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CRM Solution Programme Delivery & Change Manager for a global consumer packaged goods supply chain

British Amercian Tobacco’s (BAT) Head of AME regional supply chain management needed an interim Solution Programme Delivery & Change Manager for a new business process and solution implementation. The role focused on the implementation of a customer complaints and resolution information solution. BAT were to capture requirements during a discovery and then design and implement...

Skills:

Business Change Management & Communication Project Management CRM
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