Services

UX Audit

Detailed user experience analysis & assessment providing actionable insights.

Delivery Skills:

UX Research UX Design user experience service design Gap Analysis Process Analysis
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UX Research

Examining user behaviours, conducting detailed audit

Delivery Skills:

UX Research user centred design user experience User Research
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Effective Business Transformation Leadership

Using expertise and insight to plan and lead effective business-critical Business Transformation and Change Programmes, across an organisation

Delivery Skills:

#projects #agile Benefits Management Business transformation program management Project Management programme director
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Business Transformation

Transformation from a regional or franchise model into a centralised structure, with a new operating model. Enables delivery of efficiencies of scale and cost savings, establishes standardisation and consistency for an improved customer experience when dealing with larger clients across geographies. Aligns skillsets and clarifies decision making and accountabilities.

Delivery Skills:

Behavioural Change Business & Operational Analysis business architecture Business Change Management & Communication Business transformation Business Model Design
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Capability development

Design, evolve and scale capability to deliver product/service

Delivery Skills:

leadership Behavioural Change process modelling change management
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