A client approached me, initially with a request to cast a measure on the Manufacturing arm of the business, with the aim of indicating how well it was performing and to provide details on the opportunity for improvement. I requested definition on the scope of the project, as my experience tells me that ‘issues’ in...
Factory of the Future
A large UK building materials manufacturer have developed a revolutionary product through innovation. The product has presented a keen interest to the market and is driving an unexpectedly high early demand. The company manufacturing strategy needed to be scoped and developed in order to meet this demand and so the company approached us to explore...
Manufacturing Continuous Improvement Program
A Large German based FMCG company were struggling with operating performance at one of their flagship sites in Munich. The company were experiencing poor operational efficiencies and reliability impacting cost and service delivery. They needed someone with experience in the implementation of lean continuous improvement methodologies to assist them to turn the performance of the...
Enhancing cancellation journey at a media company to reduce churn and wasted investment
NOW TV needed to improve its cancellation journey to reduce customer churn and reduce unnecessary retention investment.
EE Post-Merger Integration
The merger of Orange/T-Mobile created a new leading network with major synergy potential.
Implementing strategy in a newly merged organisation
EE required a coherent implementation plan following their formation.
Leading the restructuring of Sky Sports channels
Sky were planning a major restructuring of their Sports product.
Improving network performance to reduce churn at a telco
EE were experiencing network performance issues during integration which were increasing churn.
Turning around an underperforming PMO team
SHL’s Digital PMO team were being set up to fail; under-resourced, low on motivation and with ill-defined roles that were not appreciated by the wider organisation.
Transitioning to Lean & Agile delivery in a global tech company
SHL’s product delivery approach was unable to support its new digital transformation strategy.