GFI Software, a SaaS MSP provider catering to the small to mid market of MSP’s Had neared market saturation and their SaaS business model was becoming unpredictable and revenue growth was falling.
Crisis management 2006 Lebanon war
When Israel invaded Lebanon in 2006, most had not seen it coming. a major British Pharma company had had their executive conference in Beirut the week before with over 200 of their senior most business leaders there. Many travellers had seen Lebanon and Beiruit as a safe and once more flourishing holiday destination in the...
Development and Roll-Out of a Pan-European Services Portfolio.
As part of its European growth strategy, a leading home appliance manufacturer is enhancing its sales and service capabilities to drive positive customer experience and additional revenues from the aftermarket. Key to the success of this strategy is the development and roll-out of a new range of services and an internal infrastructure to support these...
Operations Improvement Project
A client approached me, initially with a request to cast a measure on the Manufacturing arm of the business, with the aim of indicating how well it was performing and to provide details on the opportunity for improvement. I requested definition on the scope of the project, as my experience tells me that ‘issues’ in...
Factory of the Future
A large UK building materials manufacturer have developed a revolutionary product through innovation. The product has presented a keen interest to the market and is driving an unexpectedly high early demand. The company manufacturing strategy needed to be scoped and developed in order to meet this demand and so the company approached us to explore...
Manufacturing Continuous Improvement Program
A Large German based FMCG company were struggling with operating performance at one of their flagship sites in Munich. The company were experiencing poor operational efficiencies and reliability impacting cost and service delivery. They needed someone with experience in the implementation of lean continuous improvement methodologies to assist them to turn the performance of the...
Enhancing cancellation journey at a media company to reduce churn and wasted investment
NOW TV needed to improve its cancellation journey to reduce customer churn and reduce unnecessary retention investment.
EE Post-Merger Integration
The merger of Orange/T-Mobile created a new leading network with major synergy potential.
Implementing strategy in a newly merged organisation
EE required a coherent implementation plan following their formation.
Leading the restructuring of Sky Sports channels
Sky were planning a major restructuring of their Sports product.
