To drive sales and profit growth, a £100M multi-channel fashion company sought to implement a new retail omnichannel software suite, aiming for a seamless cross-channel customer experience, integrated analytics, and a unified supply chain and logistics. The company operated across a siloed store, ecommerce and wholesale structure, with separate IT systems, management and communication channels....
Created a leadership game for use in online and face-to-face leadership programmes
The client; a medium-sized telecoms startup, needed a serious game to include in their leadership programme.
Co-facilitated online games-based learning experience for Microsoft US and Deloitte China
In two separate projects, one for Microsoft US and one for Deloitte China, each needed an online learning experience for distributed teams, to improve teamwork, communication and also problem-solving and decision-making skills.
Turnaround of a loss making heritage and educational charity
I was drafted in as an Interim GM to a charity that manages the world’s oldest mechanised paper mill with a visitor centre where they provide educational programs. The charity turned out to be £2.6M in debt with the banks chasing them as well as having a CVA to contend with. They were approximately three...
Igniting Creativity and Collaboration: Steering Teams towards Efficiency and Business Growth
An FMCG company with an extensive lineup of over 15 brands, produced across three plants, was encountering difficulties. Its vast portfolio and diverse efforts spread across multiple projects resulted in insufficient funds for ATL and BTL initiatives to drive key brands. Internal teams were primarily focused on their individual objectives, leading to a lack of...
Tracking bespoke product pallets helps with contract renegotiation
The logistics function of a large manufacturer was seeing a drop in the return of bespoke-made pallets for a particular global client. These pallets were expensive to produce and the agreement with the client was that after the products had been delivered, the pallets were sent back to the manufacturer immediately so they could be...
National energy supplier: Delivered 35 x FTEs with one RPA robot
This national energy supplier had an issue managing customer debt. Individual customer debt could grow either through customer action or through billing systems not being reliably updated with smart meter data. A large team was manually investigating any suspected affected accounts, they had a backlog of thousands of accounts for review at any point in...
Revamping Inventory Management: A Digital Transformation Journey Yielding £400m in Savings
Engaged as a systems integrator on the Control Period’s IT Framework, the company was tasked with the Order and Inventory Management Portfolio of a nationwide spare parts supply management system.
Time-Efficient Transformation: Leadership Coaching for the Busy Entrepreneur
A busy business owner, like many clients, was pressed for time and unable to commit to full, traditional coaching sessions. The challenge was to facilitate meaningful transformation within this limited timeframe.
Organisational Change Journey
The client is a Japan-owned high-street retailer organisation that operates 37 stores across 10 European markets. Their headquarter is in London and the new GM had just created a brand new leadership team, bringing in senior-level expertise from outside the business to help drive a business turnaround, increase profitability and launch a new strategy.
