Case Study: Reducing Avoidable Demand in a Yorkshire GP Practice Parkes Business Services has recently worked with a GP surgery in Yorkshire that was struggling to manage day-to-day demand. Pressure on the phone system had led to a high number of lost calls—patients abandoning calls after long waits. This created frustration for patients, damaged the practice’s...
Culture Shift – Aligning Performance, Leadership, and Wellbeing
A law firm partnership was experiencing high performance but rising pressure on wellbeing, with inconsistent leadership behaviours affecting culture and sustainability. I was introduced via a senior partner who had attended a leadership session I delivered and saw relevance to the firm’s challenges.
Leadership at Scale – from Fragmented to Systemic
A growing organisation had multiple leadership initiatives in place, but no coherent approach, resulting in inconsistent leadership quality and limited organisational impact. I was engaged by the HR Director, supported by the CEO, following a review of leadership effectiveness and capability gaps across the business.
Board Effectiveness – from Governance to Collective Leadership
A Board of a multi-entity organisation was operating with strong individual capability but limited collective alignment, impacting decision quality and strategic momentum. I was engaged by the Chair following a recommendation from a NED who had experienced my work in another board setting.
CEO Leadership – from Insight to Impact
A UK-based mid-market services firm was experiencing strong growth but inconsistent execution, with pressure on the CEO’s leadership style creating friction at senior level. The CEO was introduced to me via their Chair following a board discussion on leadership effectiveness and organisational alignment.
Improving profitability and effectiveness in Professional Services
The Professional Services (consulting) organisation of the client had grown through acquisition and while it was functioning okay there were several issues: Project over-runs were common, but many were being ‘absorbed’ by the business rather than being charged to the client – impacting overall profitability of the business. Project escalations to the Exec were a...
Integrating 5 disparate businesses into a single effective business .
TiG had already grown by acquiring two Managed IT Services businesses. Then it acquired ThirdSpace, a specialist consulting business, specialising in Microsoft Identity and Security solutions and soon after Mobliciti, a mobile solutions and security and managed networks business. My challenge as Director of Integration was to integrate each of the underlying businesses into a...
Making Document and Data Classification work for an Independent Maritime Body that inspects ships and sets global safety standards
In an organisation of engineers – a long‑standing technical assurance organisation that applies rigorous standards, audits, and certification processes to complex, safety‑critical systems. This is an organisation that REALLY understands the concept of classification of ships, but did NOT have a concept of classification to denote the sensitivity of different document types and data. Information...
Sunbeams Play Early Years Childcare Provider
Sunbeams Play, an established early years childcare provider, needed a professionally crafted, investor-grade business plan to articulate its growth ambitions and strengthen its credibility with prospective major clients — without the internal resources to develop one itself.
Complex Regulatory Program Delivery
Following post-2008 regulatory changes, Barclays needed to comply with multiple US and UK banking regulations, requiring significant system and operational changes.
