The Professional Services (consulting) organisation of the client had grown through acquisition and while it was functioning okay there were several issues: Project over-runs were common, but many were being ‘absorbed’ by the business rather than being charged to the client – impacting overall profitability of the business. Project escalations to the Exec were a...
Integrating 5 disparate businesses into a single effective business .
TiG had already grown by acquiring two Managed IT Services businesses. Then it acquired ThirdSpace, a specialist consulting business, specialising in Microsoft Identity and Security solutions and soon after Mobliciti, a mobile solutions and security and managed networks business. My challenge as Director of Integration was to integrate each of the underlying businesses into a...
Making Document and Data Classification work for an Independent Maritime Body that inspects ships and sets global safety standards
In an organisation of engineers – a long‑standing technical assurance organisation that applies rigorous standards, audits, and certification processes to complex, safety‑critical systems. This is an organisation that REALLY understands the concept of classification of ships, but did NOT have a concept of classification to denote the sensitivity of different document types and data. Information...
Sunbeams Play Early Years Childcare Provider
Sunbeams Play, an established early years childcare provider, needed a professionally crafted, investor-grade business plan to articulate its growth ambitions and strengthen its credibility with prospective major clients — without the internal resources to develop one itself.
Complex Regulatory Program Delivery
Following post-2008 regulatory changes, Barclays needed to comply with multiple US and UK banking regulations, requiring significant system and operational changes.
Large-Scale Transformation
At EBRD, the firm’s master client data system was fragmented, leading to duplication, inefficiencies, and operational risk across multiple teams.
BI Stabilisation
At Wittur Group, a multi-country BI transformation had stalled: planning benefits were not materialising because fragmented data sources and local experience — subsidiary Excel models versus central and local BI systems — were preventing a coherent single source of truth.
Wittmann PSI Penta — First ERP Installation in Turkey
Wittmann Group mandated the first-ever PSI Penta ERP installation in Turkey — a true greenfield with no local precedent, no reference group, and a workforce that had never operated on a unified enterprise system.
United two clashing teams, implemented CRM and stabilised a stressed digital care function
At Lush, two separate departments with very different microcultures had been merged to form a new digital customer care team. On paper they were “one team”; in reality they were under-resourced, overrun with emails and calls, and still acting like two separate groups. They were working out of a shared Gmail inbox, with no proper...
Rebuilt ISO 9001 from scratch and passed external & client audits
When I picked up ISO 9001, the accreditation had expired and, due to a falling-out with the previous ISO owner (a former employee), most of the ISO documentation had been wiped. We had existing key clients who required ISO 9001 and more key clients onboarding who also expected it. Processes were being followed loosely, but...
