Woven Solutions is a boutique business process outsourcer (BPO) servicing over 800 clients from 4 UK & 2 overseas locations. They had acquired a specialist overseas organisation and so wanted to take advantage of these skills across the group and gain the benefits of offshoring. The key to successful outsourcing of any kind is to...
Business improvement diagnostic
Diagnostic to understand your business, engage your people and identify key improvement areas.
Third party exit and transition to new supplier
The CIO had a failing supplier relationship and major dissatisfaction for key stakeholders on the quality of customer experience.
Intranet based Business Management System
[Can we say who needed this and what the problem is they were trying to solve? Also better in full sentences] Replacement and Upgrade of Intranet System
SME System Analysis | Operations | Security
A packaged Consulting Service for running a system-wide analysis of an organisation in relation to Information Security, Governance, Risk, Compliance and readiness assessment for future SOC 2 audits. It’s a SOW-based and fixed-price engagement tailored for SME organisations (20-500 people).
Occupational Health and Wellbeing Consultancy
Managing Occupational Health service, including third party providers such as Occupational Health, Occupational Hygiene and Physiotherapy
National smart ticketing programme (UK rail industry)
The UK government’s Department for Transport initiated and funded a national programme to introduce smart cards for rail retail and travel across England and Wales (and integrated with Scotland’s smart card scheme).
CX Mentoring
Sometimes a business is making great strides with Customer Experience but needs a little advice or a friendly ear. CX Mentoring helps you explore Customer Experience in your environment, developing ideas and plans. We can work 1-2-1 or in groups.
Sustaining Customer Experience
Two factors put your customer experience under pressure. 1) Customer expectations forever change. 2) As organisations grow, they divide into specialist teams (aka functions). These factors challenge your team and change the experience you deliver. While we offer CX Projects to boost Customer Experience, one off changes eventually become obsolete. So, we recommend clients embrace...
Customer Experience Projects
Sometimes our Customer Experience needs a boost, often when external factors create additional needs and expectations. A CX Project boosts your business when customers are less happy than they once were. Learn about CX while delivering tangible benefits with a CX Project.
