To review Studio’s ways of working, metrics and operational design to set out where priority changes were required, what needed to change, and deliver this into the business to support CX improvement. CX/CS were seen as interchangeable terms – Delineating the difference between them was key to ensuring colleagues at all levels & roles understood...
Yodel – Business Process Re-Engineering
Whilst the company had been brought under a single brand umbrella – YODEL, there was an urgent requirement to integrate the businesses to bring down the unit cost of delivery in what at the time was a cut throat competitive marketplace. • Specifically there was a need to radically alter the cost to serve and...
Systemic Transformation of Enterprise Tax Management
We had mentoring engagement to conduct a business turnaround, and provided techniques to reshape and revitalize the business. We reduced complexity and created simplicity, effectively managed scope creep, avoided losing key people by reskilling and retraining, and reduced time wasted to deliver value with prioritised delivery of the right things at the right time.
Optimising Data Strategy for Enhanced Business Alignment in a Global FMCG Firm
The Global Head of Direct-to-Consumer at a leading multinational FMCG firm required a simplified explanation of the role and value of Direct-to-Consumer eCommerce in their data strategy. This was to secure improved alignment, executive sponsorship, and buy-in within the business.
Facilitation
Human Resource – Facilitation – to creatively, with meaning for longer term strategy, deliver and use individual assessment results in team setting, focused on acceptance of differences, balance of team strengths, with growth in positivity for strategic planning in the HR team.
Custom Software As A Service
We can even host & run your custom software you / we developed for you as a service. A custom SaaS so that you don’t have to worry about anything combining Software development, infrastructure & hosting, and support together.
Custom Application Support
Provide competitively priced support service tailored to your needs.
Business / Management Consultancy
Understand challenges and help align executives, products, design, engineering, and IT & support all together focussing on customer value aligned to strategic business value.
