Fractional leadership to mobilise, recover and deliver complex cyber transformation programmes with clear governance, accountable delivery and measurable outcomes.
Built an e-commerce proposition generating £750k revenue in 12 months
Expert Trades wanted to develop a new digital commerce proposition serving trade professionals and suppliers. The opportunity required more than launching an online store. Supplier relationships, thousands of products, product data, technology, digital acquisition and the customer buying experience all needed to work together to create a commercially viable proposition.
Interim CEO & Executive Transformation Leadership
Interim CEO and executive leadership for businesses undergoing transformation, performance pressure, restructuring or strategic change.
Scaling Technology Capability to Support Rapid International E-commerce Growth
Prettylittlething was experiencing rapid e-commerce and international growth, creating significant demands on its technology platforms, delivery capability, warehouse operations and organisation. Technology needed to scale quickly while retaining the pace and entrepreneurial culture that had supported the company’s growth.
Transforming and Simplifying Technology Across a Multi-Brand Retail Group
A major multi-brand e-commerce group had a fragmented technology estate with brands operating separate platforms, systems and technology teams. The business needed to radically simplify its technology landscape and operating model while materially reducing its cost base and maintaining business critical operations across £bn scale e-commerce.
Technology Strategy & Cost Optimisation Review for PE Backed Retailer
A PE backed UK retailer needed an independent assessment of its technology estate, operating model and cost base. The executive team wanted clarity on whether to optimise the existing landscape or pursue more significant transformation, while identifying opportunities to reduce technology spend and improve business capability.
United two clashing teams, implemented CRM and stabilised a stressed digital care function
At Lush, two separate departments with very different microcultures had been merged to form a new digital customer care team. On paper they were “one team”; in reality they were under-resourced, overrun with emails and calls, and still acting like two separate groups. They were working out of a shared Gmail inbox, with no proper...
Automated 60% of enquiries, hit 4.8 Trustpilot & unlocked ~£300k in shipping savings
At a global e-commerce retailer, the customer operation was heavily reliant on temporary staff during peak periods, which was expensive and slow due to time-to-competence. As a global brand with a large customer base in Germany, communication was also clunky – agents were manually copying and pasting into Google Translate to respond. The company had...
Berry Bros. and Rudd: Creating Momentum Early in a Strategic Programme
Berry Bros. & Rudd—one of the UK’s oldest and most respected wine merchants—had just kicked off a major e-commerce and CRM transformation programme, integral to their 5-year growth strategy to double EBITDA to £18m. I was brought in as Delivery Director at the early inception stage to provide leadership across delivery assurance, stakeholder alignment, and...
Panda Retail – Business Transformation Programme
Panda Retail, part of the Savola Group, was embarking on a large-scale $150-million business transformation. They needed to migrate their on-premise merchandise operations into a modern multi-cloud architecture spanning supply chain fulfilment, planning and forecasting, store operations, and a new data and analytics ecosystem using Oracle, Relex, JDA, AWS and Azure.
