CX Mentoring

Sometimes a business is making great strides with Customer Experience but needs a little advice or a friendly ear. CX Mentoring helps you explore Customer Experience in your environment, developing ideas and plans. We can work 1-2-1 or in groups.

Delivery Skills:

customer experience coach
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Customer Experience Projects

Sometimes our Customer Experience needs a boost, often when external factors create additional needs and expectations. A CX Project boosts your business when customers are less happy than they once were. Learn about CX while delivering tangible benefits with a CX Project.

Delivery Skills:

customer experience Business Change Management & Communication Project Management Benefits Management
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Customer Experience Workshops

CX workshops familiarise teams with CX Concepts while driving commitment to fix, improve or transform customer experience.

Delivery Skills:

customer experience Workshop facilitation
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Advisor – Technology, Innovation and Local Content

SABIC, Riyadh, Saudi Arabia Reporting to the VP for the Local Content and Business Development Unit at the centre of SABIC’s drive to initiate, develop and embed the company’s Local Content strategy, both upstream and downstream, in full alignment with the Kingdom of Saudi Arabia’s Vision 2030   Spanning both internal and external stakeholders, providing...

Skills:

3rd party delivery process Acquisition due diligence research Algorithms Business & Operational Analysis Consultancy
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Sales-marketing B2B operational and maintenance group transformation

The group operating in the O&G subsea service across UK, Norway and Singapore, showed a dangerous lack of coordination between HQ and subsidiaries in managing leads and Bids participation, often with the same existing or new clients as a group but with diverse legal entities. The same machinery and tools used across the group presented...

Skills:

change management change strategy culture Process Analysis process modelling process improvement Team Leadership Enterprise and Business Architecture CRM Sales and marketing
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