Engaged with TripAdvisor to deliver the Viator IPO / Carve-Out and outsourcing of product design, architecture and development to reduce product development and architectural costs. Built the business case and benefit realisation case Reduced the overheads by transitioning the service offering and product to an outsourced shared services saving $25m (over 5-years) justifying the IPO...
Intranet based Business Management System
[Can we say who needed this and what the problem is they were trying to solve? Also better in full sentences] Replacement and Upgrade of Intranet System
Group-wide Finance transformation portfolio for a leading Hospitality client with improved operational processes & digital ERP solutions
The Restaurant Group wished to consolidate & improve their group Finance services operations across the group incl. setup of best practices across Financial management, costs tracking, payment & reporting processes To enable the above a suite of new ERP solutions was procured which would be implemented to replace the current Finance ERP systems & solutions...
Value leakage diagnostic and remediation service
Proven approach to surfacing and unlocking value for clients from value leakage (typically process, systems, data issues) using an array of consulting and data analytics techniques.
Value leakage diagnostic and remediation service
Proven approach to surfacing and unlocking value for clients from value leakage (typically process, systems, data issues) using an array of consulting and data analytics techniques.
Revitalising Business Efficiency: A Strategic Approach to Minimising Value Leakage
A FTSE 100 CFO was seeking to ensure that tangible value wasn’t being lost due to internal process inefficiencies and system problems. Amid budget pressures, limited capital for transformation, and concerns about profit growth, the CFO sought external support to assess the extent of value leakage. Board-level tension between the CFO and commercial P&L owners...
Organizational Culture Transformation – The restaurant conundrum
I did a cultural transformation project for an entrepreneurial company with around 1600 employees. They were struggling with employee turnover and induction processes.
CX Mentoring
Sometimes a business is making great strides with Customer Experience but needs a little advice or a friendly ear. CX Mentoring helps you explore Customer Experience in your environment, developing ideas and plans. We can work 1-2-1 or in groups.
Sustaining Customer Experience
Two factors put your customer experience under pressure. 1) Customer expectations forever change. 2) As organisations grow, they divide into specialist teams (aka functions). These factors challenge your team and change the experience you deliver. While we offer CX Projects to boost Customer Experience, one off changes eventually become obsolete. So, we recommend clients embrace...
