Provide competitively priced support service tailored to your needs.

• Competitively price support service
• Custom software built by client or us you know you are covered.

• Custom software support in an pragmatic manner to ensure longevity of your application whether built by yourself or us.
• Discover
  • Service definition
• Design
  • Service design
• Deliver
  • Service delivery
• Change management
  • Service change management

• Ensuring an executive sponsor from your organisation is allocated to the engagement, communicates the rationale behind it and signs off any ‘Terms of Reference’.
• Assisting in all possible ways to ensure that a contract, (and confidentiality agreement where necessary) is in place, in advance of any work commencing.
• Ensuring all support is in place and access is granted for all and any required data, processes, policies, meeting rooms and nominated resources to enable successful delivery of the engagement.
• Ensuring sponsor availability within the agreed timeline, to resolve any significant issues that may impact the timely completion of the engagement, if not resolved in a timely manner.

• Provide support throughout service delivery using our World Class Professionals and Subject Matter Experts
• Provide high quality deliverables in a timely manner and in line with agreements upon engagement with the client [Any changes to this will be mutually agreed in writing, in advance, between all involved parties]
• Provide deep insights and genuine value-add in all possible areas throughout the engagement
• Provide progress updates and feedback at regular intervals, agreed in advance or at the engagement ‘kick off session’
• Respect all personal and professional development of client team members throughout the engagement

• Contractuals and framework
• Support service delivery

A HiveMind Subscription Service enables clients to flexibly engage with HiveMind Expert(s) in line with the subscription purchased. Subscriptions typically run for 12, 24 or 36 months or can also be arranged on a rolling 6 monthly basis. Subscriptions for 6 or 12 months are billed at the commencement of service, with billing for 24 or 36 month contracts taking place on the annual anniversary of subscription commencement.

• ITIL
• IT Support

• Organisational Agility & Effectiveness

• Retail and Consumer
• Real Estate
• Education
• Hospitality and Leisure

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