Tim Cook and company, as expected today, announced a bunch of stuff they already announced for about 30-minutes (iPhone 6, Yosemite, i?Cloud, iOS 8 updates, Apple Watch, etc.), and then announced a number of products for which features were already leaked. I’m not sure what we waited so long for in this line-up for. I was hoping Apple was going to go with a nostalgic announcement that it had really kept secret, something like a 128GB solid-state iPod Classic, iMacs with color bezels or perhaps an Apple stylus for the iPad. But no…
Riding the OmniChannel Tsunami
I was shocked to learn a few months ago that in the global population of 6.5 billion people more than 4 billion have mobile phones. Global consumers are not merely just increasing their use of mobile telephones, they are doing so via smarter devices – smart phones, tablets or hybrid devices.
Sledgehammer to crack a nut?
“Co-op looks to trolley mounted tablets to boost customer experience” Now don’t get me wrong, I’m all for using technology to improve customer experience or even anything else in life come to that, but to me this seems like using … Continue reading →
Four Quick, Easy, Surefire Ways of Improving Customer Experience
MightyCall‘s Edmund Tee captured some of my comments from a recent advisory session and posted them as a blog. He did a great job of representing the issues we were discussing. His accuracy also reflects on the value of recording meetings so you don’t have to rely just on handwritten notes.
CIOs: The Apple Watch Will Change the Way People Work
With the announcement of Apple Watch on September 9, 2014, Apple formally entered the consumer market known as wearables. As analysts, buyers and consumers ogle the leather and steel, magnetic charger, digital crown and host of other features, they are missing one key point: Apple will yet again, perhaps unintentionally, change the way people work.The post CIOs: The Apple Watch Will Change the Way People Work.
3 Marketing Technology Mistakes All Small Businesses Should Avoid
3 Marketing Technology Mistakes Marketing technology mistakes are all too common is small businesses. I just called a landscaping company for a quote. They may be a fine company, I don’t know, but they exhibited all three mistakes that small businesses make when it comes to technology, which makes me worry about their attention to […]
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10 Top Tips for Designing the IT CRM Role
Unlike sales-oriented CRM, Customer Relationship Management within IT focuses on relationships that help empower the business with technology, and if necessary, keep IT out of the way until the time is right.
In defense of Microsoft Surface
This isn’t a formal review of Microsoft’s Surface tablets. Plenty of people can tell you about the original Surface RT’s 1366 x 768 pixel display, the NVIDIA Tegra 3 Quad-core processor and the various ports and sensors. And many have—in not-so-glowing terms when software and hardware are examined together. As I write this, Microsoft has …
