Roche, Switzerland: Project Manager, IT Service Transformation Pilot

Roche wanted to explore new service delivery options, potentially moving from an in-house only service delivery and support model to using managed service and cloud suppliers.

The pilot required a number of Project Managers to head up each of the program work streams.

If the new model was to be implemented Roche needed to understand:

– flexibility and agility that cloud services may provide in cost and speed of delivery terms

– run rate affordability compared with the existing in-house model and

– impact to Roche organisation

– one time costs of implementation from new supplier and within Roche e.g. implementation team, consultancy, redundancies

– cost avoidance opportunities e.g. capital investment in data centres and infrastructure

Engaged as Project Manager for the Service Control work stream, covering:

– definition of services, responsibilities, measures and costs

– ensuring any service would confirm to security, regulatory and quality requirements

– working with the two suppliers already engaged (IBM and HP)

Engaged as Project Manager for the Service Control work stream with the objectives of:

– working with the other work stream Project Managers as part of the Program team to ensure consistency of purpose and results

– working with the two suppliers already engaged (IBM and HP)

– understanding each supplier’s Infrastructure-as-a-Service (IaaS) cloud service offering in terms of inclusions/exclusions, service management approach, SLAs, pricing

– identifying gaps in supplier service and how these would be managed from within Roche or elsewhere

– creating the Service Control element of the RFP for each supplier to respond to, and following up queries, gaps and omissions

– the pilot was to run for 9 months, with a presentation of results of the analysis of services provided, costs and impact to existing Roche teams to the CIO and COO

Managed the Service Control work stream with resources from Roche, Deloitte and PA Consulting.

Engaged with senior Roche Security and Regulatory teams to ensure any new service conformed to current needs, and to also challenge the validity of current needs.

Created and finalised the Service Control part of the program RFP.

Followed up RFP responses with IBM and HP, including workshops to define and agree service scope change.

Worked with PA Consulting for Service Control of supplier negotiations, including Service Measures, Service Credits and pricing.

Together with the other work streams finalised the findings, analysis, costs and impacts for presentation to the CIO and COO.