Prototype trials through to Customer deployment
The Situation
Start-up SME with novel technology looking to make a market and break into it. Took prototype and aligned to prospective customers current “pain” problem. Successful trials of developed system then deployed nationally in large grocery retailer.
The Task
Develop product requirement
Deploy into trials (determining success factors and achieving these)
Develop manufacturing and installation processes
Train installers
Manage deployment and commissioning
The Action / Approach
Managed the project, putting necessary controls in place
Interface with customer technical and project teams
Defined system requirements
Hands-on support of field trials and installations
Set up support teams
The Result
Deployed into large UK grocery chain, followed by second UK grocer and US grocer – leading to successful trade sale of the company
Turn over of £15M from contract over 3 years (>50% of company revenue)
Focus In On: Responsible for Project and Programme Delivery
New Areas of Value:
Improved customer and colleague service and satisfaction
Increased credibility with and confidence from across the business
Improvements around:
Lack of clarity or understanding on operational readiness requirements
Weak project prioritisation, approval, compliance and sponsorship
Disruption from business restructure or reprioritisations
