As a result of a merger, this programme brought together the legacy ways to purchase all IT hardware and software into a single new process and then over the next twelve months worked with a near-shore outsourcer to define and test a new system which would deliver the process and benefits required by the merger...

This utility needed to demonstrate to the Regulator that their business plan for the period 2020 – 2025 had challenged the frontier of efficiency across the business and had maximised innovative new technologies which would improve customer experience, the resilience of the business and water supply and reduced the customer bill to a minimum.

This utility was at risk of a large (£10m) fine for misreporting on its spending against assets and performance each year to the regulator. In previous years this utility had reported incorrectly and was subjected to a warning that further reports required a high degree of accuracy.

This utility was required to track and report on innovation spend and demonstrate the benefits derived from the money spent.

Wolters Kluwer is a market-leading global information services company. In the UK its CCH brand is well known amongst accountants. CCH e-CPD is an e-learning subscription service that enables tax and accounting professionals to complete their continuing professional development at their own convenience. Subscribers receive over 100 modules per year covering technical updates in tax,...

Old Mutual Wealth had created an IT Transformation Program and wanted to second their Head of Delivery Assurance and Service Management into the program. They required an experienced interim manager to manage the team and key service suppliers during the Transformation Program first phase (12 months). The performance of their hosting and infrastructure services supplier...

Roche wanted to explore new service delivery options, potentially moving from an in-house only service delivery and support model to using managed service and cloud suppliers. The pilot required a number of Project Managers to head up each of the program work streams. If the new model was to be implemented Roche needed to understand:...

I had only recently joined the organisation – a leading vendor of smartcards and security products. Our largest & fastest growing UK customer was showing hugely increased demand for SIM cards. My predecessor had not aligned production forecasts with real demand, and at my first meeting, I had to inform the customer that we were...

The CEO of a leading European mobile operator wanted us to conduct a free ‘proof of concept’ before committing to a paid managed service. He set me the challenge of having a live Formula One mobile information service up for the first Grand Prix of the season less than two weeks away!