Big 6 energy company wanted to avoid customer disappointment at the experience of having a smart meter installed. These have been promoted as advanced technology that enables customers to manage their energy consumption and lower bills, but customer research showed they didn’t meet customer expectations and customers resented being told they were getting accurate bills...

With the Low-Cost airline market maturing, my client wanted to transform its retail website from a simple booking engine to a complete travel proposition addressing all aspects of the travel planning journey.

The levels of information security risk across federated SABMiller’s landscape varied. There was lack of consistently applied policies and information security measures. The information security awareness amongst the company leadership was inadequate.

SABMiller knew that consumer and customer intimacy is one of the key pillars of its marketing and sales strategy. SABMiller Global Executive Committee decided to embrace digital technology to improve engagement with its customers and consumers.

SABMiller’s investment into technology was directed towards the development and deployment of the Global Template. Once the implementation covered countries producing 60% of Net Producer Revenue, it became essential to bring the investment to a sustainable level. However, the markets were starved of investment due to focus on Global Template and the business demand exploded...

Changes were taking too long and costing too much. New CEO wanted better responsiveness and cost control. Average project duration ~24 months. Average project leadership overhead (PMs, PgMs, PMO, etc) ~47%.

Follow-the-sun organisation with legacy on-premises CRM system in use across many non-CRM use-cases decided to upgrade to cloud CRM solution. No requirements in place at start of project. Product Ownership for the new system sat with Sales. No organisational responsibility for the supply chain to the customer at any senior level (it had ‘just worked’...

Comic Relief has a demanding technical environment; for one night of the year, for a peak of about 7 hours, it has the public’s attention and receives donations, and the vast majority of those donations go through a solution developed by Comic Relief’s technologists. That system absolutely has to work for those few hours: there...

The client was embarking on a major transformation programme to replace many of their old systems with a new ERP. The CIO was aware that creating an effective Integration Service was key to delivering this major change.

This was a voluntary role for me and was fantastic fun and very rewarding. A world famous animal charity and zoo had run their onsite shop on similar lines for 40 years. It was out of date and unprofitable and a money making opportunity was falling by the wayside.